EDITH CARDOSO
Norwalk
Summary
Diligent person with strong background in customer service. Proven ability to handle customer inquiries efficiently and solve problems effectively. Demonstrated skills in communication and conflict resolution. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Production Lead
Presicion Tube Bending
06.2024 - Current
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Collaborated with other departments to optimize production workflows.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Receiving Clerk
CH Robinson
09.2023 - 12.2024
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders
- Verified that all merchandise was in good condition upon arrival and reported any discrepancies or damages immediately
- Identified non-conforming material received from vendors and communicated with suppliers regarding discrepancies
Customer Service Clerk
Maersk Logistics
06.2022 - 09.2023
- Greeted customers and provided assistance with inquiries
- Assisted with customer requests and answered questions to improve satisfaction
- Verified container numbers against paperwork before accepting or releasing containers
- Performed regular safety checks on containers to ensure they met industry standards
- Monitored inventory levels to ensure sufficient stock was available at all times
- Coordinated with truck drivers to schedule pickups and deliveries of containers
- Provided customer service by answering questions regarding container availability, pricing
- Reported any discrepancies between actual counts and expected counts to management immediately
- Communicated with other departments regarding customer orders, product arrivals
- Prepared summaries of daily work completed for review by supervisors
- Completed paperwork related to shipments including bills of lading, manifests, invoices, and delivery receipts
- Communicated with dispatchers regarding delivery updates and changes in schedule when necessary
- Assisted drivers with directions when needed by utilizing GPS systems or maps provided by dispatch team
Education
High School Diploma -
Norwalk Adult School
Norwalk, CA06-2024
Skills
- Complex Problem-Solving
- Computer Skills
- Teamwork and Collaboration
- Complaint handling
- Delivery scheduling
- Money handling
- Document control
- Report preparation
LANGUAGES
Spanish: Native/ Bilingual
Timeline
Production Lead
Presicion Tube Bending
06.2024 - Current
Receiving Clerk
CH Robinson
09.2023 - 12.2024
Customer Service Clerk
Maersk Logistics
06.2022 - 09.2023
High School Diploma -
Norwalk Adult School
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