Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Modernized Medicine software and OneHealthPort software.
Overview
4
4
years of professional experience
Work History
Medical Scheduler
Dermatology Associates Of Southwest Washington
10.2023 - Current
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
Followed up with patients to reschedule missed appointments.
Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
Assisted with medical coding and billing tasks.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Chiropractic Assistant
North Portland Chiropractic Clinic
07.2022 - 09.2023
Answered phones to respond to customer questions, provide information and schedule appointments.
Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Input patient data into computer system using ModMed and checked information for accuracy.
Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Performed electric muscle stimulation, massage, and mechanical traction.
Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
Dental Assistant Student
Cascadia Tech Academy
08.2020 - 06.2022
Supported dentists during emergency situations, remaining calm and assisting with necessary tasks in a timely manner.
Prepared examination rooms for each patient visit, ensuring all necessary equipment was sterilized and ready for use.
Collaborated with insurance providers to verify coverage details and submit claims accurately on behalf of patients.
Provided chairside assistance during dental procedures, anticipating dentist needs and maintaining a sterile work area.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Education
Associate of Applied Science - Business Administration
Clark College
Vancouver, WA
06.2024
Skills
Appointment Coordination
Reception oversight
HIPAA Compliance
Strong Organization
Insurance Verification
ModMed software
OneHealthPort software
Medical Terminology
Languages
Spanish
Native or Bilingual
Timeline
Medical Scheduler
Dermatology Associates Of Southwest Washington
10.2023 - Current
Chiropractic Assistant
North Portland Chiropractic Clinic
07.2022 - 09.2023
Dental Assistant Student
Cascadia Tech Academy
08.2020 - 06.2022
Associate of Applied Science - Business Administration
Patient Service Representative at PhyNet Dermatology/Louisiana Dermatology AssociatesPatient Service Representative at PhyNet Dermatology/Louisiana Dermatology Associates