Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Edith Cevolani

Lancaster,CA

Summary

Professional communicator with a strong background in de-escalation situations. Known for maintaining calm under pressure and ensuring seamless coordination during crises. Consistently reliable team player who adapts to changing conditions and prioritizes effective communication and decision-making.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supervised Visitation Monitor

Visit and Exchange
03.2024 - Current
  • Managed challenging situations effectively using conflict resolution techniques learned from professional development training focused on supervised visitation monitoring.
  • Upheld strict confidentiality guidelines when discussing case details with involved parties, protecting sensitive information at all times.
  • Addressed any issues that arose during visits promptly and professionally, maintaining a calm atmosphere throughout the process.
  • Maintained detailed documentation for each visit, noting any concerns or incidents that occurred.
  • Assisted in creating a positive environment for children and parents, promoting healthy family interactions.

Customer Service Supervisor

TFS Natural Home
02.2020 - Current
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Retail District Manager

TFS Natural Home
07.2017 - 02.2022
  • Conducted regular store visits to evaluate compliance with company policies and procedures.
  • Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
  • Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
  • Handled any escalated customer complaints or issues that required the attention of higher management.
  • Exhibited excellent people skills during interaction with employees and customers.

Education

Bachelor of Arts - Communications

California State University - Los Angeles
Los Angeles, CA

Associate of Arts - Liberal Arts And General Studies

Antelope Valley College
Lancaster, CA
06.2010

Skills

  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Patience and understanding
  • Reliability
  • Decision-Making

Certification

  • Mandate Report Training
  • Parenting After Separation Courses
  • Typing Speed Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Supervised Visitation Monitor

Visit and Exchange
03.2024 - Current

Customer Service Supervisor

TFS Natural Home
02.2020 - Current

Retail District Manager

TFS Natural Home
07.2017 - 02.2022

Bachelor of Arts - Communications

California State University - Los Angeles

Associate of Arts - Liberal Arts And General Studies

Antelope Valley College

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Edith Cevolani