Edith Cruz Lino

Patient Scheduling & Appointments:

• Schedule patient appointments for consultations, treatments, and follow-ups.
• Manage appointment reminders via phone, email, or text.
• Reschedule or cancel appointments as needed, ensuring optimal use of the doctor’s time.

Patient Intake & Information:

• Verify patient insurance details and process necessary documentation.
• Gather patient history, including medical information related to dermatology concerns, and ensure that all forms are filled out and properly documented.

• Medical Records Management: Update patient medical records in compliance with healthcare regulations.
  File, organize, and retrieve patient charts, ensuring they are accurate and up-to-date.
  Handle confidential information with discretion and in accordance with HIPAA guidelines.
  

Customer Service & Communication:

• Answer phone calls, emails, and in-person inquiries from patients, answering general questions about treatments, services, or procedures.
• Assist with explaining basic dermatological treatments to patients, in consultation with medical professionals.
• Follow up with patients after procedures to ensure satisfaction and answer post-care questions.

Office Coordination & Inventory Management:

• Maintain office supplies, ensuring the dermatology clinic is stocked with necessary materials, including medical products, office supplies, and patient resources.
• Assist in the management of office schedules and physician availability.
• Coordinate with other healthcare providers or specialists for referrals or follow-up care.
  
  

• Efficiently screening, routing incoming calls from patient for diet orders
• Ensuring patient is ordering with in their diet guidelines
• Delivers food trays and nourishments to patients
• Performs quality assurance activities such as monitoring Satisfaction Surveys
• Maintains compliance with JCAHO, State Health Department, and OSHA regarding on-going required job training and health standards
• Uses proper protocol to prevent contamination