Edith Elken
Bremerton,WA
Summary
Accomplished Medical Receptionist with a proven track record at Naval Hospital, Bremerton, excelling in patient coordination and HIPAA compliance. Demonstrated expertise in front desk operations and telephone etiquette, significantly enhancing patient satisfaction. Skilled in medical terminology, ensuring accurate and efficient communication across medical teams.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Naval Hospital, Bremerton
09.2012 - 07.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Certified Nursing Assistant-Medical Clinic Staff
Madigan Army Medical Center, MAMC
04.2008 - 09.2009
- Admitted/ discharged clinic patients
- Directly assisted clinic Providers with patient procedures
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assembled patient charts before care
Certified Nursing Assistant-Hospice
MultiCare Tacoma General Hospital
03.2001 - 08.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Health Unit Coordinator
MultiCare Tacoma General Hospital-Oncology
09.1998 - 03.2001
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
Education
GED -
Bremerton High School
Bremerton, WA06-1985
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- HIPAA compliance
- Patient registration
- Medical terminology
Accomplishments
Commanders Award for Outstanding Customer Service May, 2010
Numerous Merci Awards from Hospice patient families and Hospice team staff 2001-2007
Certification
MMA Certification upon Graduation from program, Everest College
Bates Technical College Health Unit Coordinator August, 2000
Certified Nursing Assistant-current, BLS to be renewed
Commanders Award for Excellent Customer Service 2010
I transferred from the Clinics to the Medical/Surgical floor in September, 2009. Was recognized for my work with our patients via written surveys from patients, their families, and my coworkers. The hospital Commander presented me with the award in approximately May of 2010.
Timeline
Medical Receptionist
Naval Hospital, Bremerton
09.2012 - 07.2013
Certified Nursing Assistant-Medical Clinic Staff
Madigan Army Medical Center, MAMC
04.2008 - 09.2009
Certified Nursing Assistant-Hospice
MultiCare Tacoma General Hospital
03.2001 - 08.2007
Health Unit Coordinator
MultiCare Tacoma General Hospital-Oncology
09.1998 - 03.2001
MMA Certification upon Graduation from program, Everest College
Bates Technical College Health Unit Coordinator August, 2000
Certified Nursing Assistant-current, BLS to be renewed
GED -
Bremerton High School
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