Summary
Overview
Work History
Education
Skills
Timeline
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Edith Ennis

Birmingham,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Talented Quality Control Inspector driven to improve product quality in manufacturing environments. Provider of relevant and effective product and component tests. Eager to help manufacturers eliminate production errors and increase successful manufacturing figures.

Hardworking Machine Operator well-versed in keeping components running at peak levels to produce high-quality [Type] products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

17
17
years of professional experience

Work History

Production machine operator

mayfield dairy farms, llc.
08.2018 - Current
  • Operate and monitor 12 ice cream filler machine lines in an efficient and timely manner to be distributed throughout the U.S
  • Ensure sufficient supply of raw production materials are available to guarantee uninterrupted operation
  • Interpret blueprints and diagrams to select a secure machining position to ensure quality production
  • Determine and report faults in equipment, including completing hourly inspection sheets based on production quality
  • Adhere to both MSDS and Occupational Safety and Health (OSHA) regulations.

machine operator

royal cup coffee and tea
10.2016 - 08.2018
  • Maintained settings to accurately complete tasks in accordance with EPA and OSHA safety guidelines while monitoring and operating machines
  • Inspected equipment for defects to ensure quality equipment performance
  • Coordinated with and supported others in a positive way while minimizing wasted time and materials.

warehouse packer

salon centric
02.2014 - 10.2016
  • Picked and packed products to be delivered to stores and salon customers
  • Examined and inspected materials according to shipping needs, orders, or supervisor’s specifications
  • Collaborated with team to ensure that all orders were done by completion date
  • Cross-trained throughout the company to fulfill additional coverage when needed.

warehouse packer

office max (trc staffing)
08.2013 - 10.2013
  • Performed distribution-related functions such as replenishment and order filling that allowed assignment across various functions within the company
  • Demonstrated safety and operational expertise within a quality and productivity driven environment.

warehouse worker

simply fashions (randstad temporary service
02.2013 - 05.2013
  • Provided high quality service while tagging merchandise to be purchased in various locations
  • Maintained a high production goal while sustaining 100% accuracy.

production machine operator

mayfield dairy farms, llc.
08.2007 - 02.2013
  • Promoted quality control through comparison of produced products and report quality variances to management
  • Inspected and performed minor machine maintenance
  • Received various training on new equipment to share with fellow teammates.

warehouse packer

mayfield dairy farms, llc.
  • Packed a variety of ice cream while cross training on 15 different lines to be distributed to various locations
  • Verified, recorded and signed off on products before transporting to quality control or the loading area
  • Conducted physical inventories as required.

Education

High School Diploma -

Alabama Private Christian School
Bessemer, AL
02-2024

Skills

I’m a professional notary and,I have my insurance license

  • Quality Control Procedures
  • Quality Control Processes
  • Equipment monitoring
  • Process Improvement
  • [Type] best practices
  • Quality Assurance
  • Cleaning and sanitizing
  • Production Documentation
  • Troubleshooting, testing, and diagnostics
  • Operational safety
  • Standard operating procedures proficient
  • Production Scheduling
  • Testing and troubleshooting

Timeline

Production machine operator

mayfield dairy farms, llc.
08.2018 - Current

machine operator

royal cup coffee and tea
10.2016 - 08.2018

warehouse packer

salon centric
02.2014 - 10.2016

warehouse packer

office max (trc staffing)
08.2013 - 10.2013

warehouse worker

simply fashions (randstad temporary service
02.2013 - 05.2013

production machine operator

mayfield dairy farms, llc.
08.2007 - 02.2013

warehouse packer

mayfield dairy farms, llc.

High School Diploma -

Alabama Private Christian School
Edith Ennis