Edith E. Rodriguez
Casselberry
Summary
Motivated and responsible professional with 10+ years experience in customer service and a friendly disposition. Able to multi-task and resolve requests with utmost courtesy. Familiar with handling managerial tasks and schedules.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Manager Scan Price
Publix Supermarket
06.2022 - Current
- Receive, inspect, and properly store deliveries
- Maintain stock replenishment, contacting suppliers as needed.
- Manage levels of inventory of products lines to meet demands
- Delivered exceptional level of customer service
- Maintain work area so that it was always presentable
- Manage quality, rotation, and product
- Supplied customer assistance, when necessary, with price checks and selection
- Operated as manager during her absence
Customer Service Staff
Walmart
06.2020 - 01.2022
- Running register, scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
- Handle returns and answer questions about merchandise, store policies, and ongoing promotions
- Assist sales and stock associates with task during slow hours
Administrative Assistant
Real Estate Administrative Assistant to Realtor Augusto “ARod” Rodriguez
08.2015 - 05.2020
- Performed a multitude of tasks to support the closing of over $15M Real Estate sales volume.
- Focused on many tasks at once in the fast-paced environment of Real Estate sales.
- Answered the telephone and questions from potential clients and agents.
- Scheduled appointments for showings.
- Prepared client packages for appointments and showing of houses.
- Managed messages with customers.
- Prepared direct mail correspondence.
- Managed all social media advertisement.
- Ordered supplies.
- Coordinated travel arrangements.
- Maintained electronic and paper filing systems.
Flight Medicine Nurse
Wright Patterson AFB Hospital
01.2004 - 12.2010
- Worked at the 88th Medical Group at Wright Patterson AFB Hospital as a flight medicine nurse staff and at the ambulatory surgery room.
- As a flight medicine nurse I was in charge on performing all medical requirements on each flight soldier to get them ready for deployment. That included EKG, blood work, vaccinations and assisted them with their medical records for clearance.
- Assisted the doctor performing ambulatory surgeries like cyst removal, vasectomy, etc on a daily basis.
- Implemented and monitored the soldier’s medical plan and treatment.
Nursing
Brighton Marines at Hanscom AFB, and Emerson Hospital
09.2001 - 06.2003
- Worked for Brighton Marines at Hanscom AFB, and Emerson Hospital simultaneously.
- Comforted patients during night shifts at Emerson’s Hospital in Concord, Massachusetts.
- Kept attending physician on schedule working at the Hanscom AFB clinic outpatient facility.
- Screened patients for vital signs.
- Assessed the patient’s needs.
- Assisted the doctor and provided ambulatory/escort services as needed.
- Provided hands-on-care to patients by helping with personal hygiene, serving meals, observing and monitoring patients' conditions.
- Maintained records and communicated with medical team.
- Provided emotional support to patients and their family members.
- Educated patients with their aftercare instructions, follow up appointments and referrals.
- Provided patient information on after-care following outpatient procedures
Store and Facility Manager
Natick Army & Air Force Exchange
08.2000 - 09.2001
- Submitted in store sales to upper management providing daily sales and operations.
- Worked on special orders and store discounts items and sold them directly to consumers, keeping customers highly satisfied.
- Ensured product availability and variety to satisfy demand.
- Operated a cash register and a video concierge in the store reconciling cash receipts.
- Answered customers' questions, and when necessary provided information on store procedures.
- Assisted customers providing them with the needed information to resolve their complaints.
- Established or identified prices of goods, services or admission, and tabulate bills using price scanners or cash registers.
- Processed merchandise returns and exchanges.
- Stocked shelves as required and marked prices.
- Supervised others and provided on-the-job training.
- Monitored checkout stations to ensure that they have adequate cash available.
- Bagged, boxed or wrapped merchandise for customer when required.
- Calculated total payments received and matched to total sales.
- Computed and recorded totals of transactions at the end of the day.
- Weighted items sold using the pre-set price tables.
Education
Medical and Dental Assistant -
Ashworth College
Norcross, Ga06.1999
Nursing School - undefined
Interamerican University of Puerto Rico
Mercedita, P.R.06.1994
Skills
- Fully Bilingual (Spanish and English)
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Sales strategies
- Strategic planning
- Cost reduction
- Cost control
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Product and service sales
- Marketing tactics
- Sales monitoring
- Closing oversight
- Customer service and satisfaction
- Budget assistance
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Multitasking
- Active listening
- Professional and courteous
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ACE - Adobe Certified Expert, Photoshop
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager Scan Price
Publix Supermarket
06.2022 - Current
Customer Service Staff
Walmart
06.2020 - 01.2022
Administrative Assistant
Real Estate Administrative Assistant to Realtor Augusto “ARod” Rodriguez
08.2015 - 05.2020
Flight Medicine Nurse
Wright Patterson AFB Hospital
01.2004 - 12.2010
Nursing
Brighton Marines at Hanscom AFB, and Emerson Hospital
09.2001 - 06.2003
Store and Facility Manager
Natick Army & Air Force Exchange
08.2000 - 09.2001
Nursing School - undefined
Interamerican University of Puerto Rico
Medical and Dental Assistant -
Ashworth College
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