Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edith Esquivel

Bonney Lake,WA

Summary

Dedicated customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

12
12
years of professional experience

Work History

Office Assistant

Elegant Landscaping LLC
01.2020 - 05.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail and phone calls.
  • Expedited document processing with accurate data entry and timely filing.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Utilized office management software to record and track customer information.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Bank Teller

Banner Bank
09.2013 - 04.2015
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Educated customers on use of banking website and mobile apps.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.

Lead Teller

Wells Fargo
05.2012 - 09.2013
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Answered inquiries regarding checking and savings accounts and other related products.

Education

GED -

YVCC
Grandview, WA
06.2005

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Customer relationship development
  • Patience and empathy
  • Relationship building
  • Sales and Cross-selling
  • Fraud detection

Timeline

Office Assistant

Elegant Landscaping LLC
01.2020 - 05.2024

Bank Teller

Banner Bank
09.2013 - 04.2015

Lead Teller

Wells Fargo
05.2012 - 09.2013

GED -

YVCC

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Edith Esquivel