Edith Figueroa
Anaheim,CA
Summary
PROFILE SUMMARY Over 25 years of banking experience with a history of orchestrating successful Risk Analysis techniques proven to increase Compliance, Quality and Efficiency. Strong background in Financial Crimes Investigations, Regulatory Controls, Bank Secrecy Act, Treasury Management and Project Leadership. QUALIFICATIONS An expert in Quality and Process Management for BSA/AML Compliance, Risk Analysis and Fraud Detection and Prevention. Has a proven track record of success in identifying areas of improvement and formulating/executing initiatives that enhance operational and process performance. Has success in coaching team members in industry best practices and Lean Six Sigma methods to quickly and effectively address concerns, drive regulatory compliance and advance continuous sustained improvement. Experience interacting & collaborating with a variety of stakeholders. Proficient in Microsoft Suite and Google Suite.
Overview
21
21
years of professional experience
Work History
Treasury Management Implementation Specialist III
First Republic Bank
Newport Beach, CA
01.2022 - Current
- Responsible for the set-up, maintenance, and coordination of new and incremental Treasury
- Management products & services for the bank Working closely with the Client and their related Vendors, Sales, Bankers, and other internal teams, to enhance the Collaborate cross-functionally with multiple teams, front line producers (Business Bankers
- Relationship Managers, and Bankers), clients, technology, operations, product, and vendors Investigate root cause of process inefficiencies and make proposals on opportunities and process improvement..Establish client profiles on bank applications required to grant clients access to online systems, bank information and the ability to perform transactions Meet and exceed Treasury Management Implementation production, productivity, quality, and customer-service department standards
Client Service Associate
JP Morgan Chase Bank
Irvine, CA
01.2021 - 01.2022
- Develop relationships with clients, be proactive in identifying problems
- Handle complex relationships and high profile portfolios
- Investigate root cause of process inefficiencies and make proposals on opportunities and process improvement.
- Independently and proactively handles customer issues, monitors overdrafts, confirms additional source of funds and partners with office management in the decision making process
- Evaluate profitability and risk of designated portfolio Prepared reports, spreadsheets and PowerPoint presentations for annual customer review
- Open new accounts and add account services
- Process C suite signer updates Assist in the implementation process
Due Diligence Associate
Wells Fargo Bank
Phoenix, AZ
01.2018 - 01.2021
- AVP Owns the client onboarding process and engages with clients, relationship team and third parties to mitigate risk via a thorough due diligence process across all Lines of Business
- Conduct comprehensive research and/or background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate associated sanctions, credit, and financial crime
- Working knowledge of BSA/AML programs including KYC, CDD, EDD, CIP and other related risk and regulatory disciplines
- Gathers and inputs data utilizing multiple internal systems and/ or external 3rd party resources to identify documentation required to meet policy or regulatory requirements
- Analyzes data to identify issues to be escalated for review of compliance with regulatory and department guidance Consult and provide support in the interpretation of policy, guidelines, and governance programs
- Support and implement initiative with low to moderate risk
- Evaluate risks to determine permissibility under sanctions, regulations and/or BSA/AML regulations
- Communicate findings and provide appropriate direction to LOB and supply guidance for course of action
- Perform periodic reviews of bank customers (individuals/entities) and their related parties (owners, board of directors, principals, and guarantors)
- Ensure compliance with the Bank’s periodic review policy/procedures and regulations including the Bank Secrecy Act and various sanctions regulations
- Perform peer reviews on KYC Onboarding and Periodic Reviews and provide feedback and training when needed
- Act as a subject matter expert on due diligence documentation requirements and data sources.
Relationship Associate II, AVP
Wells Fargo Bank
Los Angeles, CA
01.2015 - 01.2018
- Manage a portfolio of Middle Market clients
- Conducts customer courtesy calls, by phone and in-person, to build relationships and identify cross-sell opportunities
- Assist in Customer Due Diligence (CDD)/ Enhanced Due Diligence (EDD) Perform Periodic Reviews timely as required by the Wholesale CDD/EDD standards
- Onboarding new customers and maintaining existing customers by securing documentation, performing the risk assessments, and developing comprehensive written risk narratives as required
- Assist RM/ LTM with transaction data and SOR updates when needed
- Reviewing and clearing AVA alerts
- Monitor daily overdrafts, daylight overdrafts, ACH exception transactions and wires for risk and security.
Treasury Management Client Service Officer III, AVP
Wells Fargo Bank
El Monte, CA
02.2007 - 01.2015
- Responsible for supporting external customers (portfolio consisted of International
- Correspondent Banks, Mortgage and Real Estate ) in both English and Spanish by providing a complex variety of support services in account management, operations, documentation, customer service and technical support
- Responsible for supporting the business line
- Act as a single point of contact for assigned clients throughout the customer life cycle
- Independently identifying and resolving client issues
- Utilize experience/knowledge of bank transmissions and electronic payment channels to address complex technical issues for the client
- Act as a liaison between the client and bank operations, sales officers, vendors and
- Relationship Managers to ensure the delivery of quality services to meet client needs
- Collect and analyze client information and trends to recommend products or services that best meet client needs
- Visit clients on-site to deliver Service Reviews and offer opportunities for improvement
- Prepared reports, spreadsheets and PowerPoint presentations for annual customer review
- Provide leadership and guidance to less experienced team members
- Establish timelines and tracking ongoing projects to meet established deadlines
- Extensive knowledge of Wholesale banking products such as: Desktop Deposit, Controlled
- Disbursement, Lockbox, Wires (Fed to Swift) (Fed), ACH Payments, Payment Manager and
- Cash Vault Services.
Service Manager II
Wells Fargo Bank
Santa Monica, CA
01.2003 - 01.2007
- Managed and directed daily work flow for operations staff of 9 to 15
- Coach, motivate and develop a team of direct reports
- Accountable for alignment with applicable regulations, policy and procedure requirements, audit and escalation procedures
- Support customers in resolving or escalating concerns or complaints
- Filed CTR and SAR reports
- Effectively administering staff salary and budgeting
- Ensured compliance with audit and operational regulations
- Responsible for branch Audit (SOCR) Performed pre-audits of other branches within the district to ensure their preparation
- Provided superior customer service while analyzing each customer’s issues and filtering them through the proper channels
- Developed sales campaigns to engage operations staff
- 3
Skills
Project scope assessment
Timeline
Treasury Management Implementation Specialist III
First Republic Bank
01.2022 - Current
Client Service Associate
JP Morgan Chase Bank
01.2021 - 01.2022
Due Diligence Associate
Wells Fargo Bank
01.2018 - 01.2021
Relationship Associate II, AVP
Wells Fargo Bank
01.2015 - 01.2018
Treasury Management Client Service Officer III, AVP
Wells Fargo Bank
02.2007 - 01.2015
Service Manager II
Wells Fargo Bank
01.2003 - 01.2007
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