Epic
Patient Resource Coordinator/Licensed Vocational Nurse
DALLAS NEPHROLOGY ASSOCIATES/DALLAS TRANSPLANT INSTITUTE
2019.06 - 2023.01
- Performed an initial assessment of newly transplanted patients following transplantation, including vital signs, reviewed medications, addressed pain, and concerns
- Provided information about what to expect from the clinic: lab work frequency, medications increasing and decreasing, diagnostic imaging, how often patients are seen, and if they need to reach a certain member of staff, all contact information was provided
- Assisted patients with pharmaceutical assistance programs, pharmacies, grants, Medicare, Goodrx coupons, other foundations, and helped social workers with certain letters as needed
- Managed virtual calls for all physicians, PAs, and NPs
- Responded to patients' calls promptly
- Responsible for reviewing records for transferring patients (globally)
- Helped patients obtain documents needed for medication assistance through appropriate programs
- Prescription refills and prior authorizations are completed in a timely manner
- Provided effective communication and translation between Spanish and English for employees, patients, and physicians
- Provided direct patient care, triage, prepared patients for examinations, and explained visit
- Administered flu and pneumonia vaccines according to provider's instructions
- Helped update emergency kits, variance reports, and medication lists so that all nurses are checking them each week
- Establish an emergency exit plan and make sure all staff members are familiar with it
- Followed the clinic policies and procedures.
