Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edith Garcia

Chicago,IL

Summary

Dynamic and results-oriented Case Manager Specialist with a proven track record at Innovia Surgery Center, enhancing client outcomes through effective case planning and relationship building. Skilled in client advocacy and case documentation, I've significantly reduced recidivism rates and streamlined healthcare navigation. Expert in team collaboration and ethical practice, consistently achieving improved service delivery and client satisfaction.

Overview

11
11
years of professional experience

Work History

Case Manager Specialist

Innovia Surgery Center
05.2024 - Current
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
  • Implemented evidence-based interventions aimed at reducing recidivism rates among justice-involved clients.
  • Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options, connecting them with appropriate medical providers, and helping them understand available treatment modalities.
  • Streamlined internal processes by developing more efficient case management tools and procedures, resulting in increased productivity among team members.
  • Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
  • Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
  • Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
  • Enhanced communication between clients and service providers, resulting in better coordination of care.
  • Trained new team members on best practices in case management, contributing to a consistent quality of care across the organization.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.

Assistant Doctor

Dr Michel Malek
02.2014 - 05.2024
  • Increased clinic efficiency with timely completion of medical documentation and records management.
  • Identified areas for improvement in clinic operations by conducting regular audits of processes and procedures.
  • Participated in continuing education opportunities to maintain up-to-date knowledge of medical advancements and innovations.
  • Developed personalized treatment plans tailored to each patient''s unique circumstances, leading to better health outcomes.
  • Optimized communication between healthcare professionals within the clinic by creating clear channels for information exchange.
  • Coordinated referrals to specialists when necessary, ensuring seamless continuity of care for patients with complex needs.
  • Provided support during high-stress emergency situations, maintaining calmness under pressure to ensure optimal patient care.
  • Enhanced patient satisfaction by delivering compassionate and empathetic care.
  • Improved patient outcomes by providing thorough and accurate diagnoses, treatments, and follow-up care.
  • Achieved increased levels of trust from patients through consistent demonstration of professionalism and expertise.
  • Educated patients on preventive care measures, reducing the number of acute health issues.
  • Referred to and consulted with physicians and other healthcare providers on patient care.
  • Monitored and recorded patient progress, prompting timely and appropriate interventions.

Education

2 Year College - Medical Assistant

Triton College
River Grove, IL
06-2002

High School Diploma -

Carl Schurz High School
Chicago, IL
06-2000

Skills

  • Client advocacy
  • Ethical practice
  • Case assessment
  • Cultural history
  • Positive attitude
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Organization and multitasking
  • Critical thinking
  • Clear communication
  • Direct patient care
  • Team collaboration
  • HIPAA compliance
  • Active listening
  • Verbal and written communication
  • Case documentation
  • Decision-making
  • Relationship building
  • Patient support
  • Case management tracking
  • Patient assessments
  • Data entry and analysis
  • Case planning
  • Community resources
  • Case needs assessment
  • Emotional awareness
  • Client relationship management
  • Care coordination
  • Conflict resolution
  • Goal setting
  • Patient management
  • Staff management
  • Documentation and reporting
  • Annual case reviews
  • MS office
  • Report writing
  • Email and telephone etiquette
  • Patient assessment
  • Records management
  • Discharge planning
  • Stress management
  • Patient needs assessment
  • Case management
  • Utilization review
  • Medical records management
  • Performance tracking
  • Treatment Planning
  • Utilization management
  • Documentation proficiency
  • Referral coordination
  • Insurance regulations
  • Financial support
  • Teamwork
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication

Languages

English
Native or Bilingual

Timeline

Case Manager Specialist

Innovia Surgery Center
05.2024 - Current

Assistant Doctor

Dr Michel Malek
02.2014 - 05.2024

2 Year College - Medical Assistant

Triton College

High School Diploma -

Carl Schurz High School

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Edith Garcia