Edith Garcia
Duluth,GA
Summary
Dynamic customer service professional with extensive experience at Lowe's, excelling in cash handling and problem-solving. Proven track record of enhancing customer satisfaction through effective communication and training new team members. Recognized for maintaining high accuracy in transactions while thriving in high-pressure environments. Committed to fostering positive customer relationships and optimizing workflow.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Lowe's
Norcross, GA
10.2023 - 10.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and store navigation.
- Managed cash register, ensuring accurate cash handling and balancing.
- Resolved customer complaints with effective problem-solving techniques.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
- Set up new sales displays each week with fresh merchandise.
Cashier
The Home Depot Inc
Atlanta, GA
04.2021 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Phoenix High School
Lawrenceville, GASkills
- Customer transaction processing
- Point-of-sale operation
- Cash handling accuracy
- Product knowledge
- High-pressure performance
- Customer service excellence
- Returns and exchanges processing
- Greeting customers warmly
- Attention to detail
- Problem-solving
- Cleaning and sanitizing
- Active listening
- Creative thinking
- Relationship building
- Team leadership
- Employee training
- Training and mentoring
- Team collaboration
- Adaptable and flexible
- Honest and dependable
- Cash handling
- Workflow optimization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
Lowe's
10.2023 - 10.2025
Cashier
The Home Depot Inc
04.2021 - 06.2022
High School Diploma -
Phoenix High School