Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edith Gonzalez

Yucaipa,CA

Summary

Detail-oriented professional with extensive experience in administrative roles. Proven ability in managing operations, training new hires, and enhancing customer satisfaction. Committed to creating positive client experiences and improving team performance.

Overview

12
12
years of professional experience

Work History

Office Assistant

BRIDGE MANAGEMENT INC
07.2021 - Current
  • Managed multi-line phone system, directing calls to appropriate personnel efficiently.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Provided training support for new hires, contributing to their successful integration into the team environment.
  • Worked violation department within the company resolved cases with city code enforcement

General Manager

Smashburger
02.2014 - 01.2020
  • Led operational strategies to enhance customer satisfaction and service quality.
  • Streamlined inventory management processes to reduce waste and improve efficiency.
  • Developed training programs for staff, resulting in improved team performance and retention.
  • Analyzed sales trends to implement targeted marketing initiatives, boosting revenue growth.

Education

High School Diploma -

SOUTH GATE HIGH SCHOOL
SOUTH GATE
06-1999

Skills

  • Service excellence
  • Positive attitude
  • Time management
  • Detail-oriented data entry
  • Verbal communication
  • Dedicated team player
  • Administrative support

Languages

Spanish
Native or Bilingual

Timeline

Office Assistant

BRIDGE MANAGEMENT INC
07.2021 - Current

General Manager

Smashburger
02.2014 - 01.2020

High School Diploma -

SOUTH GATE HIGH SCHOOL