Edith Gonzalez Agredano
Compton,CA
Summary
Reliable Customer Service Lead/ manager recognized for multitasking numerous requests to handle direct customer requirements. Excellent communication and problem-solving abilities. Driven to boost productivity with top-notch management skills.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Five Below
Hawthorne, California
10.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Lead
Burlington
Carson , CA
06.2021 - 07.2024
- Computed purchases and received and processed cash or credit payment.
- Processed returned merchandise according to company policies.
- Reconciled bank accounts on a regular basis to ensure accuracy of records.
- Performed daily reconciliations of cash accounts.
- Supervised work of cashiers, training new team members and monitoring performance.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
Education
High School Diploma -
King/Drew Magnet High School
Los Angeles, CA06-2019
Skills
- Customer Service Excellence
- Cash Handling
- Key Holder
- Management
- Opening and Closing a Business
- Supervise a Team of Over 20
- Able to Work Unsupervised
- Bilingual (Spanish)
- Accounting
- Training new hires
- Schedule changes
- Approving time cards
- Product ordering
Timeline
Customer Experience Manager
Five Below
10.2024 - Current
Customer Service Lead
Burlington
06.2021 - 07.2024
High School Diploma -
King/Drew Magnet High School