Edith Guardado
Glen Burnie,MD
Summary
Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort. Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Aimbridge Hospitality
Hanover, MD
11.2021 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Responded promptly to maintenance requests from guests or staff members.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Established effective communication between team members in order to foster a positive work environment.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Collaborated with multiple departments to maximize workflow and efficiency.
Housekeeper
Aimbridge Hospitality
Hanover, MD
10.2017 - 10.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Education
High School Diploma -
El Salvador
El Salvador10-1998
Skills
- Cleaning practices
- Department coordination
- Staff evaluations
- Employee evaluations
- Staff Scheduling
- Expense Tracking
- Chemical Handling
- Window Cleaning
- Supply Inventory Management
- Payroll understanding
- Sanitation Standards
- Quality assurance and control
- Pest Control
- Cleaning and sanitation
- Staff Training and Development
- Performance Improvements
Timeline
Housekeeping Supervisor
Aimbridge Hospitality
11.2021 - Current
Housekeeper
Aimbridge Hospitality
10.2017 - 10.2021
High School Diploma -
El Salvador
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