Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
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Edith Harris

Snellville,GA

Summary

Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation. A fully committed, capable and confident professional who possesses the required vision, ability, and zeal needed for successful organizations to thrive. Proven experience in providing Managerial and Administrative Support. Experienced using Irvine, Lightico, Salesforce Software and Microsoft's Sharefile.

Overview

17
17
years of professional experience
4
4

Lightico Digital Completion

2
2

Salesforce Software

2
2

Ivinex CRMSoftware

4
4

Microsoft ShareFile

Work History

Quality Assurance Enrollment Specialist

Benalytics Consulting Group LLC
09.2022 - 03.2024
  • Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
  • Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
  • Enhanced customer/client satisfaction by addressing reported issues promptly and providing effective solutions.
  • Collaborated with cross-functional teams to develop robust quality assurance strategies for clients enrollmen.
  • Streamlined the enrollment process for increased efficiency and enhanced user experience.
  • Collaborated with cross-functional teams to develop targeted marketing campaigns for prospective students.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Analyzed data trends to identify areas of opportunity for improvement within the enrollment process.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
  • Utilized exceptional interpersonal skills to establish rapport with prospective clients from diverse backgrounds, ultimately increasing program enrollment.

Logistics Assistant

Amazon Fulfillment Center
01.2020 - 01.2022
  • Documented received materials into Inventory Management system.
  • Researched industry to analyze competitors, understand market conditions and identify trends, opportunities, and threats.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Registered vendors and customers on database to maintain updated roster.

Merchandise Pricing and Signing Manager

Macy's
01.2012 - 01.2016
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Improved marketing to attract new customers and promote business.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.

Development Manager

Cakes By CoCo
01.2007 - 01.2013
  • Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Negotiated contracts with vendors and service providers for cost-effective solutions that supported project requirements.
  • Created in-depth Menu of cakes.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Collaborated with culinary team members to develop seasonal cake menus that catered to diverse tastes while maximizing profit margins.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Set clear expectations and created positive working environment for employees.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional cake and service.

Education

AA Fashion Merchandising -

Bauder College
05.1999

AS Business Administration -

Bishop State College
06.1987

Skills

  • Leadership and Teamwork
  • Exceptional communication
  • Recruitment and Training
  • Insurance Program Analysis
  • Excellent Phone Demeanor
  • Quality Assurance Requirements
  • Customer service expertise
  • Insurance Coverage Verification
  • Confidentiality handling
  • Marketing knowledge

Timeline

Quality Assurance Enrollment Specialist

Benalytics Consulting Group LLC
09.2022 - 03.2024

Logistics Assistant

Amazon Fulfillment Center
01.2020 - 01.2022

Merchandise Pricing and Signing Manager

Macy's
01.2012 - 01.2016

Development Manager

Cakes By CoCo
01.2007 - 01.2013

AA Fashion Merchandising -

Bauder College

AS Business Administration -

Bishop State College

Personal Information

Title: Administrative Services Manager/Customer Service Professional

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Edith Harris