Edith Hayes
Celina
Summary
Dedicated and detail-oriented professional with extensive experience in healthcare support, patient care, and customer service. Certified Medical Assistant and Certified Nursing Assistant with strong skills in emergency response, documentation, and public interaction. Proven ability to remain calm under pressure, handle sensitive information with confidentiality, and provide compassionate service in fast-paced environments. Seeking to contribute to a local police department in a support or public safety role.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant (CMA)
HCA Healthcare / Texas Joint Institute
Frisco, TX
12.2024 - Current
- Assist physicians with patient care, including vital signs, medical histories, and procedure preparation
- Support minor medical procedures and ensure proper sterilization of equipment
- Educate patients on treatment plans and recovery processes
- Maintain accurate patient records and documentation
- Demonstrate attention to detail and adherence to safety protocols
Certified Nursing Assistant (CNA)
Sitters LLC
Jackson, MS
03.2018 - 10.2023
- Provided direct care to patients, including hygiene, mobility assistance, and daily living support
- Monitored patient conditions and reported changes promptly
- Maintained detailed logs and documentation of care provided
- Assisted in high-pressure situations requiring quick decision-making
Medical Office Assistant
TrustCare Health
Jackson, MS
07.2021 - 05.2023
- Managed front desk operations, including scheduling and patient intake
- Maintained accurate records and ensured confidentiality of sensitive information
- Handled high-volume phone calls and resolved patient concerns professionally
- Processed payments and insurance information
- Strengthened customer service and communication skills
Certified Nursing Assistant (CNA)
Saint Dominic’s
Jackson, MS
02.2017 - 06.2019
- Delivered patient care in a fast-paced hospital setting
- Assisted with medical procedures, transport, and surgical preparation
- Documented patient information accurately and efficiently
- Responded promptly to patient needs and emergency situations
Personal Care Assistant (PCA)
Mississippi Department of Rehabilitation
Pearl, MS
02.2011 - 05.2018
- Supported clients with daily living activities and personal care
- Maintained detailed care records and reports
- Built strong trust with clients through compassionate service
Private Sitter
Private Caregiving Services
Jackson, MS
11.2008 - 01.2011
- Assisted clients with daily care, medication reminders, and housekeeping
- Ensured safe and clean living environments
Personal Care Assistant
Emeritus Homecare
Clinton, MS
07.2006 - 10.2008
- Provided personal care and medication assistance
- Maintained medical records and handled communication tasks
Customer Service Associate
Sears
Jackson, MS
05.2002 - 07.2006
- Delivered high-quality customer service in a fast-paced retail environment
- Resolved complaints and handled customer inquiries professionally
- Processed transactions and maintained accurate records
- Developed strong communication and problem-solving skills
Education
Certified Nursing Assistant (CNA) - undefined
Covenant College
Madison, MSCertified Medical Assistant -
Phlebotomy Career Training
02.2026
Skills
- Emergency Response & Crisis Handling
- Report Writing & Documentation
- Customer Service & Conflict Resolution
- Patient Care & Medical Assistance
- Records Management & Data Entry
- HIPAA Compliance & Confidentiality
- Communication & Interpersonal Skills
- Team Collaboration
- Time Management & Multitasking
Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA) - State of Mississippi (Since March 2018)
- Basic Life Support (BLS) - Current
- CPR & First Aid Certified
Additional Information
- Authorized to work in the U.S.
- Willing to relocate
- Strong background in customer service with several years of experience
- Experience working with diverse populations and handling sensitive situations
Timeline
Certified Medical Assistant (CMA)
HCA Healthcare / Texas Joint Institute
12.2024 - Current
Medical Office Assistant
TrustCare Health
07.2021 - 05.2023
Certified Nursing Assistant (CNA)
Sitters LLC
03.2018 - 10.2023
Certified Nursing Assistant (CNA)
Saint Dominic’s
02.2017 - 06.2019
Personal Care Assistant (PCA)
Mississippi Department of Rehabilitation
02.2011 - 05.2018
Private Sitter
Private Caregiving Services
11.2008 - 01.2011
Personal Care Assistant
Emeritus Homecare
07.2006 - 10.2008
Customer Service Associate
Sears
05.2002 - 07.2006
Certified Nursing Assistant (CNA) - undefined
Covenant College
Certified Medical Assistant -
Phlebotomy Career Training