Edith Herrera
Sheboygan,WI
Summary
Adept at multitasking and organization, I enhanced program efficiency at Sheboygan County Interfaith Organization by streamlining filing systems and coordinating activities, showcasing my attention to detail and problem-solving skills. Fluent in Spanish, I excel in clear communication, significantly improving client satisfaction and operational productivity.
Overview
4
4
years of professional experience
Work History
Respite Care Provider
LKi choice
Sheboygan, Wisconsin
05.2024 - Current
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Program Assistant
Sheboygan County Interfaith Organization
02.2024 - Current
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted with planning and coordinating day-to-day and special program activities.
- Supported planning and coordination of programs and associated activities for residents.
- Prepared clearly written and formatted documents and reports.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
Cleaner
Mahler Clean Enterprises
08.2023 - 03.2024
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Customer Service Representative
AppleOne
04.2023 - 06.2023
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- I would manage approximately 30 calls per day.
Unarmed Security Officer
MLG Protection Services LLC
11.2022 - 04.2023
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Directed guests around building and answered accessibility questions.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Cashier
Bath and Body Work
10.2022 - 12.2022
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Program Assistant
Sheboygan County Interfaith Organization
01.2022 - 04.2022
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted with planning and coordinating day-to-day and special program activities.
- Supported planning and coordination of program and associated activities.
- Prepared clearly written and formatted documents and reports.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Retail Sales Associate
HomeGoods
09.2020 - 09.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate Degree in Criminal Justice - Criminal Justice
Lakeshore Technical College
Cleveland, WI12-2024
High School Diploma -
Sheboygan North High School
Sheboygan, WI06-2019
Skills
- Driven and outgoing
- Remote working experience
- Multitasking and organization
- Daily reporting
- Retail merchandising
- Attention to detail
- Basic math
- Cash handling
- Complex Problem-solving
- Refunds and exchanges
- Credit and cash transactions
- Cash register operation
- Clear communication
- Report preparation
- Reports and documents
- Conflict resolution
- Written and verbal communication
- Bilingual in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Respite Care Provider
LKi choice
05.2024 - Current
Program Assistant
Sheboygan County Interfaith Organization
02.2024 - Current
Cleaner
Mahler Clean Enterprises
08.2023 - 03.2024
Customer Service Representative
AppleOne
04.2023 - 06.2023
Unarmed Security Officer
MLG Protection Services LLC
11.2022 - 04.2023
Cashier
Bath and Body Work
10.2022 - 12.2022
Program Assistant
Sheboygan County Interfaith Organization
01.2022 - 04.2022
Retail Sales Associate
HomeGoods
09.2020 - 09.2021
Associate Degree in Criminal Justice - Criminal Justice
Lakeshore Technical College
High School Diploma -
Sheboygan North High School
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