Results-driven professional with track record in delivering high-quality performance and supporting team goals. Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering collaborative and efficient work environment.
Overview
7
7
years of professional experience
Work History
Office of People With Developmenties
New York State OPWDD
03.2025 - Current
Coaching individuals in developing daily living skills and habits.
Advocating for and encouraging individuals to express their personal choices.
Ensuring individuals participate in community activities and programs.
Maintaining accurate records of individual care and progress.
Administering medications under specific instructions.
Maintaining a safe and comfortable living environment and ensuring the well-being of the individuals served.
Student
University of Saint Mary
05.2021 - 12.2023
Completed master's degree.
Housing Specialist
New York City Housing Authority, NYCHA
10.2020 - 08.2022
Oversaw housing improvement projects for 4000 tenants by implementing upgrades to facilities and housing spaces, enhancing overall living conditions and tenants' satisfaction by 28%.
Assisted in the implementation of public housing policies and procedures.
Inspected properties to ensure they met safety standards before tenants' occupancy.
Facilitated communication between landlords, tenants, social service providers, government agencies, and legal representatives.
Tenant's data processing on Maximo, Tsap, etc.
Educated clients on lease and rental agreements and housing education/employment opportunities.
Administrative Assistant
Columbia University
02.2020 - 04.2020
Updated, maintained, reported, collected, created, and entered data in the Maximo system.
Facilitate interdepartmental collaboration by serving as a liaison, managing workflow, and reporting, and ensuring smooth operation of daily work activities.
Assigned workers to different departments and monitored work progress.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Staff Manager
Little Caesars Pizza
05.2018 - 02.2020
Recruit, train, and manage staff, including scheduling, performance evaluations, and addressing disciplinary issues, promoting open communication.
Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.