Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Richard Johnson

Albertville,AL

Summary

Dynamic retail leader with extensive experience at Dollar General, excelling in customer service and team leadership. Proven track record in enhancing store performance through effective inventory management and staff training. Recognized for boosting employee morale and optimizing operations, resulting in improved customer satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Store Manager

Dollar General
07.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Overnight Stocking Coach

Walmart
12.2021 - 06.2024
  • Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
  • Established rapport with vendors, streamlining delivery processes and improving overall supply chain efficiency during overnight hours.
  • Maintained detailed records of nightly tasks completed while keeping upper-management informed about any critical issues or concerns.
  • Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
  • Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
  • Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
  • Conducted regular performance evaluations for overnight staff, offering constructive feedback and setting clear expectations for growth.
  • Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
  • Increased overnight productivity by implementing efficient task delegation and team management strategies.
  • Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.

District Manager

Dollar General
07.2014 - 12.2021
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.

Education

Associate of Arts - Business Administration

University of Florida
Gainesville, FL
05-1986

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store opening and closing
  • Training and mentoring
  • Customer service management
  • Store operations
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Retail inventory management

Timeline

Store Manager

Dollar General
07.2024 - Current

Overnight Stocking Coach

Walmart
12.2021 - 06.2024

District Manager

Dollar General
07.2014 - 12.2021

Associate of Arts - Business Administration

University of Florida

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