Edith Ortiz
Scottsdale,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
14
14
years of professional experience
Work History
Home Maker
Private Residence
Scottsdale, AZ
01.2020 - Current
- Managed expenditures, provide updates to appropriate individuals on current budget standings
- Schedule, cancel and transport individuals to and from appointments, errands, activities, and other events
- Discussed and implemented daily tasks assignments, completion deadlines, and provided instructions as needed
- Model appropriate behaviors to develop interpersonal relationships and communication skills
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed team communications and information for meetings
Home Maker
Private Residence
Fountain Hills, AZ.
01.2016 - 01.2020
- Manage expenditures, provide updates to appropriate individuals on current budget standings
- Schedule, cancel and transport individuals to and from appointments, errands, activities, and other events
- Discussed and implemented daily tasks assignments, completion deadlines, and provided instructions as needed
- Model appropriate behaviors to develop interpersonal relationships and communication skills
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed team communications and information for meetings
Trainer/ Stylist
Fountain Hills Cinderella Project
Fountain Hills, AZ
08.2011 - 07.2016
- Coached and evaluated over 200 participant talents and promoted activities that would increase their skill sets
- Facilitated mock interviews and provided appropriate response and guidance on delivery
- Designed and implemented gowns and other outfits for participants that fit their personality
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Monitored current trends to understand fashions and better serve customer needs.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Scheduled and taught in class and online courses to increase learning opportunities
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
- Recorded and edited videos to facilitate remote learning
Janitorial Supervisor
Cleaning Services, Sinaloa Mexico
Culiacan, Sinaloa, Mexico
01.1998 - 05.2000
- Supervised janitorial operations in buildings and coordinated cleaning staff
- Checked if facilities were cleaned correctly, assigned tasks, investigated client complaints, ordering supplies, created schedules, and helped training employees.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
Education
Diploma -
Deer Valley High School
Glendale, AZ05.2002
Some College (No Degree) - General Studies
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZSkills
- Proficient in
- Microsoft Office 365
- Able to build interpersonal relationships
- Comprehensive knowledge in customer service
- Eagar to learn new skills sets and trades
- Team player with independent abilities
- Dedicated to quality in customer service
- Results-driven, and detail-oriented work ethic
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Customer Account Management
- Up selling Products and Services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Home Maker
Private Residence
01.2020 - Current
Home Maker
Private Residence
01.2016 - 01.2020
Trainer/ Stylist
Fountain Hills Cinderella Project
08.2011 - 07.2016
Janitorial Supervisor
Cleaning Services, Sinaloa Mexico
01.1998 - 05.2000
Diploma -
Deer Valley High School
Some College (No Degree) - General Studies
Maricopa Community Colleges - South Mountain Community College