Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Edith Kutchka

Edith Kutchka

Pasadena,TX

Summary

I believe myself to be a diligent employee with strong leadership capabilities and a proven track record in managing and growing a successful business. I have successfully implemented innovative service packages and fostered an extremely loyal client base. Over the years I have also demonstrated expertise in staff training and customer satisfaction.


At this point in my life I am ready for a new challenge that will keep me forefront in building relationships with clients while providing them guidance in choosing quality pieces to enhance their wardrobe.


I have always been very interested in fashion and styling, take great care with my appearance and seem to be coveted for my advice for friends and family.

Overview

38
38
years of professional experience

Work History

Self Employed as a Salon Owner and Manicurist

Self- Polished and Pout Salon
11.2015 - Current
  • Maintained daily, monthly, and quarterly records of costs and revenue.
  • Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
  • Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
  • Oversaw daily salon operations and performed general salon tasks.
  • Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
  • Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
  • Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
  • Oversaw the maintenance of salon equipment to ensure optimal functionality while minimizing downtime due to repairs.
  • Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
  • Organized special events such as styling workshops or themed promotions to engage customers and boost sales revenues.
  • Arranged for regular maintenance services for all beauty equipment.
  • Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.

Manicurist/Front Desk Manager

Luxe Salon and Spa
10.2010 - 11.2015
  • Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
  • Grew repeat client base through effective marketing and customer service.
  • Maintained inventory management systems for efficient ordering of supplies, reducing waste and ensuring availability of necessary tools at all times.
  • Increased customer loyalty through exceptional customer service and maintaining a clean, sanitary workstation.
  • Boosted salon revenue with upselling of additional services such as gel polish applications and paraffin wax treatments.
  • Consistently met daily sales targets by effectively marketing salon services during consultations with clients.
  • Collaborated with other team members on special projects like bridal parties or group manicure events, ensuring smooth coordination of services and an enjoyable experience for all involved.
  • Developed strong relationships with vendors to secure competitive pricing on high-quality products used within the salon.
  • Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
  • Established rapport with clients through active listening skills, understanding their preferences, and making suitable recommendations based on their needs.

Manicurist/ Department Lead

That Elegant Touch Salon and Spa
03.2007 - 09.2010
  • Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
  • Streamlined appointment scheduling for improved efficiency and maximized client attendance.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Communicated effectively with management concerning important customer issues.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Offered personalized services according to needs and preferences.
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Led team to achieve high performance standards through consistent coaching and feedback.
  • Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
  • Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.

Manicurist

Nails Etc
05.1994 - 02.2007
  • Grew repeat client base through effective marketing and customer service.
  • Reduced appointment no-shows by implementing reminder calls or text messages the day before scheduled appointments.
  • Continuously updated knowledge of industry trends through attending workshops and trade shows, ensuring cutting-edge skills were offered to clients.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Implemented effective sanitation protocols to ensure compliance with state health regulations and maintain a safe environment for both staff and clients.
  • Communicated effectively with management concerning important customer issues.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Demonstrated dynamic customer service by responding to customer inquiries.

Sales Associate and Cosmetic Counter Associate

Simons Boutique Owned by Robert Martin
01.1988 - 05.1993
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Education

No Degree - Elementary Education

Victoria College
Victoria Texas

Cosmetology/Manicurist License - Cosmetology/Manicurist

Victoria Beauty College
Victoria Texas
05-1994

High School Diploma -

St Joseph High School
Victoria Texas
05-1990

Skills

  • Planning and execution
  • Health and safety regulations
  • Supervisory skills
  • Appointment scheduling
  • Business growth and retention
  • Business management
  • Financial management
  • Business development

Interests

Aside from my love of fashion I have a passion for home decor and organization I take great pride in my home and love that people often say it appears straight out of a magazine


I have done room styling for several clients and have had many more requests for advice and color scheming I have also done extensive christmas decorating in client homes


As previously stated I take great pride in my appearance and love when something I wear is often complimented I prefer quality pieces and steer away from fast fashion I love classic, well made items that will last a lifetime but that will still garner attention without being ostentatious,

Timeline

Self Employed as a Salon Owner and Manicurist

Self- Polished and Pout Salon
11.2015 - Current

Manicurist/Front Desk Manager

Luxe Salon and Spa
10.2010 - 11.2015

Manicurist/ Department Lead

That Elegant Touch Salon and Spa
03.2007 - 09.2010

Manicurist

Nails Etc
05.1994 - 02.2007

Sales Associate and Cosmetic Counter Associate

Simons Boutique Owned by Robert Martin
01.1988 - 05.1993

No Degree - Elementary Education

Victoria College

Cosmetology/Manicurist License - Cosmetology/Manicurist

Victoria Beauty College

High School Diploma -

St Joseph High School

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