Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Edith Laguna

Edith Laguna

Houston,TX

Summary

Dynamic professional with a strong background in account receivables and customer service at Nexus Disposal. Proven ability to enhance customer relations through effective communication and analytical problem-solving. Bilingual in Spanish and English, I excel in time management and attention to detail, consistently delivering results in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Account Receivables/customer Service

Nexus Diaposal
12.2023 - Current
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Delivered services to customer locations within specific timeframes.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.

Physical Therapy Aide

Spine Specialist
10.2020 - 03.2021

Performed electrical stimulation, ultrasounds, matrix, myofascial

release and spot massages to improve patient movement and

functions.•

Followed all HIPAA rules and regulations regarding patient

confidentiality.

Assisted front desk by answering phones, scheduling appointments,

filing documents and processing payments.

Conferred with staff to discuss and evaluate patient information for

planning, modifying and coordinating treatment.

Assessed treatment plans and made adjustments for maximum

benefits.

Evaluated effectiveness of treatment plans and implemented

modifications.

Updated and maintained charts to reflect on patient progress and

treatments.

Medical Collection Specialist

One Step Diagnostic
04.2021 - 07.2022

Education

Certified Nurse Assistant

Houston Community College
Houston, TX
04.2005

GED -

Jesse Jones High
Houston, TX
06.1998

Skills

  • Time management
  • Good Telephone Etiquette
  • Analytical and critical thinking
  • Calm under pressure
  • Dependable and responsible
  • Critical thinking
  • Attention to detail
  • Active listening
  • Customer relations
  • Debt collection
  • Bank reconciliation
  • Payment processing
  • Invoice processing
  • Quickbooks
  • Batching payments
  • Bilingual (Spanish and English)

Timeline

Account Receivables/customer Service

Nexus Diaposal
12.2023 - Current

Medical Collection Specialist

One Step Diagnostic
04.2021 - 07.2022

Physical Therapy Aide

Spine Specialist
10.2020 - 03.2021

Certified Nurse Assistant

Houston Community College

GED -

Jesse Jones High