Summary
Overview
Work History
Education
Skills
Timeline
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Edith Lopez

Carrolton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Improved team performance through coaching and problem resolution, excelling in bilingual communication and food industry safety. Demonstrates adaptability, professionalism, and commitment to excellence, ensuring high standards of service and operational efficiency. Experienced in developing and executing strategic plans to optimize workflow and improve processes, with a proven track record in leading teams to successful project completion.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Medscript Pharmacy
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.


TEAM LEADER/SUPERVISOR

E.A. Sween
08.2022 - 04.2024
  • Mentored and coached team members to ensure successful performance
  • Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork
  • Resolved problems and escalated high-level issues to supervisor within established timeframes
  • Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
  • Performed data entry and administrative duties such as filing, scanning documents, updating databases
  • Answered questions about company location and hours of operation
  • Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations
  • Coached team members on proper food handling techniques, resulting in higher safety standards
  • Organized daily workflow of the food service staff, ensuring efficient operation of the kitchen
  • Demonstrated ability to manage and motivate a diverse food service team

TEAM LEAD

Panera Bread
04.2019 - 06.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

TEAM LEADER

Dairy Queen
12.2019 - 08.2020
  • Trained workers in food preparation, and in service, sanitation, and safety procedures
  • Recorded production, operational, and personnel data on specified forms
  • Addressed customer complaints promptly and professionally, resolving issues quickly to maintain positive relationships
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Supervised the daily work of staff to ensure work prioritization and quality
  • Mentored and coached team members to ensure successful performance
  • Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions

Education

HIGH SCHOOL EDUCATION -

Lewisville High School
Lewisville, TX
12.2021

Skills

  • Bilingual
  • Team Management
  • Customer service
  • Clerical experience
  • Leadership
  • Excellent Communication
  • Attention to Detail
  • Reliability
  • Professionalism
  • Adaptability and Flexibility

Timeline

Customer Service Representative

Medscript Pharmacy
08.2024 - Current

TEAM LEADER/SUPERVISOR

E.A. Sween
08.2022 - 04.2024

TEAM LEADER

Dairy Queen
12.2019 - 08.2020

TEAM LEAD

Panera Bread
04.2019 - 06.2022

HIGH SCHOOL EDUCATION -

Lewisville High School

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Edith Lopez