Summary
Overview
Work History
Education
Skills
Timeline
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Edith Lopez

Delano,CA

Summary

Highly organized, and proactive Office Assistant with over 10 years of experience in managing complex calendars, coordinating appointments, and providing comprehensive administrative support. Skilled at streamlining office operations, enhancing communication across teams, and maintaining meticulous records to ensure seamless workflow. Proficient in scheduling software, and customer relationship management tools. Known for exceptional multitasking abilities, attention to detail, and a commitment to fostering a productive and positive work environment.

Overview

9
9
years of professional experience

Work History

Office Assistant/Schedule Coordinator

SD Healthcare
12.2023 - Current
  • Coordinating schedules for 900+ caregivers and 1,800+ clients using Wellsky Portal, ensuring accurate and timely service delivery.
  • Providing bilingual (English/Spanish) phone support and conducting client outreach, enhancing communication and improving client satisfaction.
  • Documenting and resolving client and caregiver grievances.
  • Maintaining accurate records to ensure compliance and foster positive relationships.
  • Submitting client referrals daily via Kern Family Portal.
  • Creating and maintain client and caregiver profiles, accurately inputting billing policies and authorization details to support financial operations.
  • Organize, download, and fill documents into digital systems.
  • Assist office manager with administrative tasks, to enhance office productivity.
  • Secured on-demand coverage for urgent scheduling needs, resolving staffing gaps within hours to maintain service continuity.

Crew Chief / Assistant Manager

IHOP
07.2017 - 12.2023
  • Delivered exceptional dining experiences by overseeing the performance of servers, cooks, hosts, and other staff members.
  • Trained team members on proper food handling protocols and customer service standards to ensure compliance with operational guidelines.
  • Maintained adherence to established operational standards and procedures. Completed end-of-day financial tasks, including paperwork, safe counting, server checkouts, and bank deposits.
  • Managed employee shift scheduling to optimize operational efficiency.
  • Demonstrated adaptability by covering various roles as needed, multitasking effectively while prioritizing customer service.
  • Supported management with inventory ordering and assumed managerial responsibilities during the General Manager's absence.

Optometric Assistant

Clear Sight Eye Care
07.2016 - 03.2020
  • Prepared examination rooms and conducted patient assessments using an acupressure points machine to ensure accurate and efficient evaluations.
  • Performed administrative responsibilities, including answering phone calls, warmly greeting patients, and coordinating examination schedules.
  • Maintained and updated patient charts, verified insurance coverage, and provided translation services to facilitate clear communication.
  • Processed cash and credit card payments, accurately recording transactions in patient profiles to ensure seamless billing operations.

Education

Certified Medical Receptionist -

Delano, CA
05.2009

High School Diploma -

Delano High School
Delano, CA
06.2006

Skills

  • Bilingual: English and Spanish (Fluent)
  • Administrative Skills: Calendar management, appointment scheduling, data entry, record keeping, file organization
  • Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook), scheduling software
  • Interpersonal Skills: Written and verbal communication, customer service, conflict resolution, teamwork, adaptability
  • Organizational Skills: Time management, multitasking, prioritization, attention to detail, problem-solving
  • Other Relevant Skills: Office equipment operation (eg, printers, scanners)
  • Dedicated team member who supports colleagues

Timeline

Office Assistant/Schedule Coordinator

SD Healthcare
12.2023 - Current

Crew Chief / Assistant Manager

IHOP
07.2017 - 12.2023

Optometric Assistant

Clear Sight Eye Care
07.2016 - 03.2020

Certified Medical Receptionist -

High School Diploma -

Delano High School

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Edith Lopez