Edith McGranahan
Texas Roadhouse
Catlettsburg,KY
13
years of professional experience
I am Known for my friendly demeanor and problem-solving abilities, I adapt quickly to challenges while driving continuous improvement in service delivery. I am Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Work History
Key Hourly
2 Years 2 Months- Assist in managing all Front of House employees.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Director of Operations
5 Years 3 Months- Streamlined operational processes, enhancing overall efficiency in daily functions.
- Led cross-functional teams to implement strategic initiatives, improving service delivery and customer satisfaction.
- Developed performance metrics to assess departmental effectiveness and drive continuous improvement.
- Collaborated with executive leadership to align operational strategies with organizational goals.
- Oversaw budget management, ensuring resource allocation aligned with operational priorities and initiatives.
- Mentored staff on best practices, fostering a culture of excellence and accountability within the team.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Personal Loan Specialist
7 Years 4 Months- Analyzed customer financial situations to recommend suitable personal loan options.
- Facilitated loan application processes, ensuring compliance with regulatory standards.
- Educated clients on loan terms and conditions to enhance understanding and decision-making.
- Collaborated with underwriting teams to expedite loan approvals and resolve issues.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Dependable and responsible
Timeline
Key Hourly
Texas Roadhouse
06.2024 - CurrentRead More
Director of Operations
Paramount Arts Center
08.2020 - 11.2025Read More
Personal Loan Specialist
One Main Finanical
04.2013 - 08.2020Read More
Boyd County High School
High School Diploma
Read More