Edith Medina Torres
Sunnyvale
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in cash handling and employee training. Enhanced team productivity through effective conflict resolution and streamlined inventory management, leading to increased sales performance. Committed to maintaining high standards of workplace safety and fostering a collaborative environment for continuous improvement.
Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Troubleshot equipment to reduce service calls and downtime.
Education
High School Diploma -
Fremont High School
Sunnyvale, CA06-2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
- Inventory control
- Continuous improvement
- Positive attitude
- Team motivation
- Strong verbal and written communication
- Creative problem solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
09.2022 - Current
High School Diploma -
Fremont High School
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