Edith Molina
Yuma,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
22
22
years of professional experience
Work History
Cashier
Shay Oil
Yuma, COaz
08.2022 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Operations Executive
Pharmaceutical
Yuma , AZ
08.2012 - 07.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Created reports on performance metrics to keep agents on target goals and meet clients expectations.
- Meet with my team members 3 to 4 times a month to provide feedback and discuss areas of opportunities.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Resolved escalated customer inquiries or complaints in a timely manner.
Customer Service Representative
GCS
Yuma, AZ
08.2010 - 08.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Operations Supervisor
NCO
Yuma, AZ
09.2001 - 07.2010
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Maintained accurate records of employee attendance and performance reviews.
Education
High School Diploma -
EOC Charter Hughchool
Yuma, AZ05.2001
Skills
- Customer Communications
- Call Center Operations
- Team Collaboration
- Documentation and Recordkeeping
- Inbound and Outbound Calls
- Active Listening
- Telephone Etiquette
- Verbal and Written Communication
- Flexible Schedule
- Excellent multi taskter
- One Call Resolution
- Training and Coaching
- Conflict Resolution Techniques
- Team Building and Leadership
Timeline
Cashier
Shay Oil
08.2022 - Current
Operations Executive
Pharmaceutical
08.2012 - 07.2023
Customer Service Representative
GCS
08.2010 - 08.2012
Operations Supervisor
NCO
09.2001 - 07.2010
High School Diploma -
EOC Charter Hughchool
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