EDITH MONTOYA
Pittsburg,CA
Summary
Dynamic hospitality professional with expertise in team collaboration and effective time management. At Broderick Roadhouse, enhanced guest satisfaction by optimizing table turnover and maintaining a welcoming environment. Recognized for adaptability and calm demeanor, consistently delivering exceptional service and contributing to a 20% increase in customer retention.
Overview
15
15
years of professional experience
Work History
Host
Broderick Roadhouse
1548 Bonanza St. Walnut Creek
12.2023 - Current
- Greeted and seated guests, ensuring a positive first impression of dining experience.
- Managed reservation system, optimizing table turnover and guest flow during peak hours.
- Collaborated with servers to ensure timely service and address guest needs promptly.
- Monitored dining area for cleanliness, maintaining a welcoming environment for patrons.
- Trained new hosts on procedures, promoting consistency in service standards.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Server
PF Changs Restaurant
1205 Broadway Plaza Walnut Creek
07.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Checked guests' identification before serving alcoholic beverages.
Front End Cashier
Whole Food Market
2941 Ygnacio Valley Rd. Walnut Creek
04.2020 - 07.2021
- Process customer transactions efficiently using POS systems.
- Provide excellent customer service, addressing inquiries and resolving issues promptly.
- Implement best practices for checkout procedures, enhancing overall efficiency and customer satisfaction.
- Uphold store standards by maintaining a clean and organized checkout area throughout shifts.
- Approached every question or concern with calm and level-headed approach.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Support Staff Assistant
Bragging Ryt's Catering
Bay Area
07.2019 - 05.2021
- Streamlined communication between kitchen staff and event coordinators.
- Maintained a clean and organized workspace, promoting a positive work environment for staff members.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Monitored food quality and presentation standards, ensuring compliance with health regulations during service.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
Busser / Host /Server
The New Mecca Café
324 Railroad Ave. Pittsburg CA
02.2011 - 06.2019
- Maintained cleanliness and organization of dining areas to enhance customer experience.
- Assisted servers by promptly clearing tables and resetting for incoming guests.
- Trained new bussers on best practices for efficiency and customer service standards.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Cashier
Target
06.2018 - 12.2018
- Process transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Maintain accurate cash drawer balances through diligent cash handling practices.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Contribute to a clean and organized workspace, ensuring compliance with safety standards.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Arts - Gender Studies
Los Medanos College
Pittsburg, California, CA06-2016
High School Diploma -
Pittsburg High School
Pittsburg, CA06-2013
Skills
- Team collaboration
- Effective time management
- Adaptable to change
- Effective multitasking
- Cleaning and sanitation
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Dancing
- Hiking
- Animal Care
- Mindfulness Practices
Timeline
Host
Broderick Roadhouse
12.2023 - Current
Server
PF Changs Restaurant
07.2021 - 06.2023
Front End Cashier
Whole Food Market
04.2020 - 07.2021
Support Staff Assistant
Bragging Ryt's Catering
07.2019 - 05.2021
Cashier
Target
06.2018 - 12.2018
Busser / Host /Server
The New Mecca Café
02.2011 - 06.2019
Associate of Arts - Gender Studies
Los Medanos College
High School Diploma -
Pittsburg High School