Edith Munoz

• Received and direct phone calls, schedule appointments, check-in patients, obtain necessary patient information
to file and ensure all forms and consents are completed by patients.
• Prepared patients for examination, take vitals, and record patients health history.
• Set-up EKG machines, administer injections and medications, and perform routine specimen tests.
• Assisted physician with medical treatments, procedures, and exams.
• Triaged patients, took vital signs, and assisted with every area of patient care.
• Assisted patients with walking, transfer, exam prep and all other needs.
• Maintained HIPAA at all times. Obtained information about clients’ medical history, chief complaints, and
allergies.

• Performed proper lifting and handling techniques to maintain safe working environment.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Collaborated with team members to complete timely orders and avoid delays.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

• Helped our clients who owed the IRS, establish installment agreements, offers in compromise, as well as other options best suitable for each case.
• Contacted clients requesting documents required to properly service their case requested by IRS.
• Responded to inquiries from existing clients, received inbound calls for status updates and executed outbound calls that provided weekly status updates.
• Managed and prioritized cases depending on complexity.
• Interacted with clients, Tax Professionals, IRS and other departments on daily basis

• Assisted mediCal/MediCare members with medical transportation to and from medical appointments, physical therapy, and/or prescription pick-up and drop off
• Verified whether members were eligible for Blue Shield Promise Health Plan transportation, as well as whether they had an actual appointment with a healthcare practitioner, and in some situations, authorizations for higher level services such as ambulance transportation.
• Documented all information into 2 different applications and provided accurate trip details.
• Followed all COVID-19 procedures and asked all necessary questions to keep drivers, employees, and members safe.
• Obeyed HIPPA regulations to safeguard all members personal information.