Edith Munoz
San Antonio,TX
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
8
8
years of professional experience
Work History
Production Line
Avanzar Toyota
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Alorica
08.2022 - 07.2025
- Managed high volume of inbound customer inquiries to ensure timely resolution and satisfaction.
- Assisted in training new team members on call handling procedures and best practices for customer service excellence.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Maximus
01.2021 - 07.2022
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
Personal Injury Case Manager
Auto & Work Injury Clinic
02.2019 - 01.2021
- Managed case files and documentation for personal injury claims to ensure compliance with legal standards.
- Coordinated communication between clients, healthcare providers, and insurance companies to facilitate case progression.
- Developed and maintained detailed records of client interactions and case updates within clinic management software.
Medical Assistant
Sylvia Castillo Sy
09.2017 - 01.2019
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring data integrity and confidentiality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Medical Assistant Certification - Medical Assistant
Brightwood College
McAllen, TX09-2017
Medical Office Specialist - Medical Office Specialist
Brightwood College
McAllen, TX10-2007
Skills
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Phlebotomy
- Laboratory specimen collection
- Medical records management
- Patient care coordination
- Fluent in English and Spanish
Timeline
Production Line
Avanzar Toyota
07.2025 - Current
Customer Service Representative
Alorica
08.2022 - 07.2025
Customer Service Representative
Maximus
01.2021 - 07.2022
Personal Injury Case Manager
Auto & Work Injury Clinic
02.2019 - 01.2021
Medical Assistant
Sylvia Castillo Sy
09.2017 - 01.2019
Medical Assistant Certification - Medical Assistant
Brightwood College
Medical Office Specialist - Medical Office Specialist
Brightwood College
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