Edith C. Mupeta-Chester

In charge of the front office department and completed as well as assigned tasks such as making the
schedule, training team members, as well as helping front desk team members in checking in out and
assisting with guest needs. Resolve customer complaints and issues, and perform all normal front desk
customer service activities.

Responsible for balance sheet reconciliations, general ledger account analysis and general journal
entries, cash over/short reporting, credit card reconciliation

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Responded to inbound inquiries regarding accounts and payments.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Reconciled accounts receivable ledger to verify payments and resolve variances.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Responded to inbound inquiries regarding accounts and payments.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

• Coached employees through day-to-day work and complex problems.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Dispersed petty cash to employees and collected and managed receipts.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.