EDITH MUYINDA

• Facilitate wire transfers and managed foreign exchange transactions efficiently.
• Assist customers with inquiries regarding transaction lines and account openings.
• Process AAO and CA account openings to ensure compliance with regulations.
• Perform account reconciliations on a regular basis.
• Resolve customer complaints in a timely manner while adhering to bank policies and procedures.
• Establish strong relationships with customers to increase customer loyalty.
• Conduct financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
• Educate customers about the features and benefits of different types of banking products offered by the bank.
• Maintain accurate records of all customer accounts and transactions.

• Cleared and monitored warrants to ensure compliance and accuracy.
• Created and maintained check register for financial tracking.
• Developed hold warrants log to systematically manage outstanding warrants.
• Processed daily emails regarding warrants, maintaining timely communication.
• Returned electronic fund transfers and warrants to ensure accurate transactions.
• Executed voiding of warrants and reversing payments as necessary.
• Monitored shared email box for requests, providing prompt responses.
• Performed monthly reconciliation of warrant clearing processes and treasury reports.

• Entered new hire information in SharePoint, CPPS, and Google Forms.
• Generated PERA retirement reports using STARS on Colorado PERA website.
• Updated Benefits screen in CPPS to reflect employee changes.
• Processed PERA and signed forms for new hires, forwarding them to payroll division.
• Uploaded PERA forms into PERA website database for record-keeping.
• Maintained accurate employee records by updating names, addresses, and flex work schedules in CPPS.
• Executed all vacant and select filled actions in SharePoint and CPPS, including appointments and separations.
• Facilitated monthly liaison meetings with Human Resources and Payroll personnel.

• Filed payroll files for all employees within accounting and payroll department.
• Organized personnel files for all employees in human resources department.
• Managed phone calls and processed incoming mail as receptionist for air pollution department.
• Processed credit card payments and assisted customers with asbestos applications.
• Conducted quality assurance on documents entered in SharePoint for water quality division.
• Performed data entry and managed filing and mail distribution in SharePoint and grant spreadsheets.
• Coordinated appointments between clients, customers, and internal staff members.

• Executed quality assurance processes for sales tax and special event applications using Gentax.
• Reviewed tax returns to ensure compliance with regulations and accuracy of information.

Facilitated timely licensing for applicants by verifying checklist completeness.

• Communicated with taxpayers to gather additional information required for application processing.
• Collaborated with colleagues on complex tax-related issues, providing informed guidance.
• Updated records systematically in Gentax to maintain accurate documentation.
• Assisted businesses and individuals in navigating tax application processes efficiently.

• Developed compliance resource library for management team in Water department.
• Entered work times for all inspectors into INFOR database.
• Ensured accuracy of work hours across Easy View, INFOR, and Excel databases.
• Transferred group projects annually, creating new generic codes for inspectors' time sheets.
• Performed clerical tasks, including mailing certified letters and preparing meeting documents.
• Created user accounts for new employees in INFOR database.
• Facilitated interdepartmental communication to enhance collaboration.
• Organized filing systems for both physical and electronic documents, maintaining confidentiality.

• Analyzed, approved, rejected, and routed confidential forms for MMR program applications.
• Researched and updated patient records in web MMR electronic database and EDW document image database.
• Mailed approved medical cards and rejection letters to ensure timely communication.
• Received mail, scanned, and filed documents to maintain organized records.

• Facilitated licensing processes for teachers, principals, and administrators.
• Guided first-time applicants and renewal candidates through application procedures.
• Conducted initial reviews of applications to ensure compliance with Colorado standards.
• Coordinated fingerprinting and identification verification for all applicants.
• Resolved incomplete submissions by contacting applicants via phone and email.
• Maintained applicant accounts utilizing spreadsheet and eLicensing systems.

• Conducted background investigations for applicants seeking occupational licenses.
• Utilized SIRCON, ALISON, and DMV databases to support criminal investigations.
• Processed payments and issued receipts in accordance with financial protocols.
• Provided assistance to applicants during two-week seminar focused on licensing queries.
• Entered applicant data into Excel and L2000/MYLO databases for accurate record-keeping.
• Guided public in completing applications for badge acquisition.
• Reviewed applications per established policies prior to badge issuance.
• Trained new MMED department employees on procedural best practices.