Summary
Overview
Work History
Education
Skills
References
Expertise
Profile Objective
Timeline
Generic

Edith Ormsby

Wellington,FL

Summary

Experienced healthcare professional specializing in patient care and appointment scheduling, with a proven track record at Charis Women's Wellness and Maternity Care Center. Skilled in communication and relationship management, consistently delivering high-quality service. Expertise in medication preparation and maintaining composure under pressure, enhancing patient satisfaction and operational efficiency.

Overview

12
12
years of professional experience

Work History

Receptionist and Patient Care Assistant

Charis Women's Wellness and Maternity Care Center
07.2022 - 11.2023
  • Scheduled patient appointments via telephone to improve service efficiency.
  • Coordinated with gynaecologists to relay essential information regarding patient care.
  • Prepared and submitted weekly pap smears for laboratory analysis in a timely manner.
  • Assisted physician in preparing intravenous medications and performing access removals.
  • Inquired about lab results from biomedical and medical laboratories for patient updates.
  • Supported mothers during postnatal appointments, ensuring comprehensive care.
  • Addressed ambulatory needs of postsurgical patients with efficiency.
  • Aided gynaecologist during minor procedures, including endometrial polyp removal.

Membership Clerk

PriceSmart Jamaica
03.2021 - 01.2022
  • Handling renewals of expired member accounts, signing up new members, assisting members with various questions/concerns, face to face and over the telephone.
  • Communicate effectively with existing/new members and PriceSmart team associates.
  • Excellent customer service skills.
  • Conducts the function of go spot checks and membership onboarding.
  • In addition to my regular duties, I am frequently tasked to assist with the following:
  • Assist sales and marketing teams with corporate in-person presentations at various locations.
  • Periodic visits to various organizations within Kingston/St Andrew to attract new members and encourage existing members to renew their memberships.

Membership Clerk (Christmas Season)

PriceSmart Jamaica
11.2019 - 12.2019
  • Managed renewals of expired member accounts and processed new member sign-ups.
  • Assisted members with inquiries and concerns in-person and via telephone.
  • Issued temporary membership passes to facilitate immediate access for new members.

Assistant Land Economy and Valuation Surveyor

Easton Douglas Consultants Limited
01.2016 - 12.2016
  • Assisted in the zoning and rezoning of communities within all 14 parishes.
  • Assisted and coordinated sales of residential and commercial properties.
  • Prepared detailed reports on the structural integrity and value of buildings in rural and urban areas.

Auditor Assistant

National Housing Trust
01.2012 - 12.2015
  • Assisted Auditors with information gathering and analysis in the planning and fieldwork of mortgage audits.
  • Assisted with the calculations used for the selection of beneficiaries for NHT housing projects.
  • Prepared monthly loan statements for NHT customers at over five (5) NHT housing development projects.
  • Assisted the Chief Internal Auditor with performing administrative duties and functions.
  • Exceeded team goals and collaborated efficiently with staff members.

Education

Some College (No Degree) - Basic Life Support

Life Beat, Inc
CPR Certifications,LLC

Service Quality Institute- Healthcare With Feelings - Creating the Ultimate Patient Experience

Service Quality Institute
Online
06.2023

Bachelor of Science - Nursing

University of The West Indies, Mona
Kingston, JA
11.2019

Caribbean Advanced Proficiency Examination -

Camperdown High School
Kingston, JA
07.2014

Caribbean Secondary Education Certificate -

Mavis Bank High School
St. Andrew, JA
07.2011

Skills

  • Microsoft Office Suite
  • Appointment scheduling
  • Patient care/education
  • Medication preparation
  • Lab result communication
  • Customer relationship management
  • Team collaboration
  • Time management
  • Effective communication
  • Calendar management
  • Customer/Client relations
  • Front desk operations
  • Interpersonal communication
  • Composure under pressure

References

Provided upon request

Expertise

  • Well-rounded in using Microsoft Office, AS400 and Social Media.
  • Strong interpersonal skills, leadership and management skills that inspires and motivates others through thought, deed and action.
  • Able to remain calm and work under pressure in difficult situations and circumstances.
  • Open minded to taking on new responsibilities, learning new skills to carry out tasks through proper planning and execution.

Profile Objective

  • Currently seeking a new challenge with an industry leading company where my knowledge, experience and skills will be utilized, leading to a positive contribution to the growth and development of the organization's overall performance.
  • Using a logical, orderly approach, based on sound decision-making skills and specialized industry experience to promote the company's growth.
  • Develop good relationships through effective communication and team building skills.

Timeline

Receptionist and Patient Care Assistant

Charis Women's Wellness and Maternity Care Center
07.2022 - 11.2023

Membership Clerk

PriceSmart Jamaica
03.2021 - 01.2022

Membership Clerk (Christmas Season)

PriceSmart Jamaica
11.2019 - 12.2019

Assistant Land Economy and Valuation Surveyor

Easton Douglas Consultants Limited
01.2016 - 12.2016

Auditor Assistant

National Housing Trust
01.2012 - 12.2015

Some College (No Degree) - Basic Life Support

Life Beat, Inc

Service Quality Institute- Healthcare With Feelings - Creating the Ultimate Patient Experience

Service Quality Institute

Bachelor of Science - Nursing

University of The West Indies, Mona

Caribbean Advanced Proficiency Examination -

Camperdown High School

Caribbean Secondary Education Certificate -

Mavis Bank High School