Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Edith Pacheco

Oxon Hill,Maryland

Summary

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager (Remote)

COA Virginia Inc
Ronald Reagan National Airport, VA
04.2021 - Current
  • Enhances employee performance through rule reinforcement
  • Demonstrate swift and successful problem-solving skills in emergencies
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed a team consisting of over 40 employees and 3 supervisors
  • Significantly improved performance and attendance, resulting in a sharp decline in the occurrence of unsatisfactory inspections.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Manager

Anderson Financial Services LLC Loanmax
Woodbridge, VA
10.2020 - 04.2021
  • Held position as a CSR from 2017 to 2018 and then advanced to Manager
  • Efficiently led a team while handling all administrative tasks
  • Enhanced office efficiency by automating client correspondence and overseeing payment tracking and CSR performance.
  • Handled high volume of 80-90 daily calls efficiently and effectively related to balance due, settlements, repossessions, bankruptcy, inquiries, and lien approvals.
  • Ensured error-free inputting of customers' account data.
  • Created monthly reports for senior management summarizing operational performance metrics.

Receptionist Then Licensed Sales Agent (Remote)

State Farm Mutual Automobile
Rockville, MD
09.2018 - 10.2020
  • Ensured accuracy of quotes and recommended solutions through customer consultation.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Processed payments received from clients promptly, according to established procedures.
  • Managed high volume of daily calls for Accounts Payable.
  • Schedule sale pitches, such as apartment complexes, fire stations, and small businesses.
  • Consistently produced top-quality policies at an average rate of 40-50 per week.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.

Education

HS Diploma -

West Springfield High School
Springfield, VA
06.2016

Skills

  • Contract Management
  • Workforce Management
  • Verbal and written communication
  • Negotiation
  • Sales management
  • Budget Control
  • Sales Techniques
  • Complex Problem-Solving
  • Active Listener
  • Outgoing Personality

Certification

  • Property & Casualty License in Washington DC, Maryland, and Virginia 2019

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Manager (Remote)

COA Virginia Inc
04.2021 - Current

Manager

Anderson Financial Services LLC Loanmax
10.2020 - 04.2021

Receptionist Then Licensed Sales Agent (Remote)

State Farm Mutual Automobile
09.2018 - 10.2020

HS Diploma -

West Springfield High School

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Edith Pacheco