Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edith Ramirez

Converse,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Instructional Assistant

SAISD
11.2022 - 09.2025
  • Supported instructional activities by preparing materials and resources for diverse learning environments.
  • Assisted teachers in implementing lesson plans, ensuring alignment with curriculum standards and student needs.
  • Monitored student progress, providing feedback to educators on individual learning challenges and successes.
  • Facilitated small group instruction, promoting engagement and comprehension among students with varying abilities.
  • Collaborated with staff to create a positive classroom atmosphere conducive to student learning and development.
  • Supported classroom with 5 to 10 students by assisting teachers with lesson plans and educational materials.

Food Service Worker

SAISD
08.2021 - 11.2022
  • Prepared and served food items in compliance with health and safety regulations.
  • Operated kitchen equipment, ensuring proper maintenance and hygiene standards.
  • Collaborated with team members to streamline service delivery during peak hours.
  • Assisted in inventory management, tracking stock levels, and minimizing waste.

Bakery Assistant

H-E-B Grocery
07.2019 - 07.2022
  • Assisted in daily production of baked goods, ensuring adherence to quality standards.
  • Operated baking machinery and equipment, following safety protocols to maintain a safe work environment.
  • Collaborated with team members to streamline processes, improving overall efficiency in bakery operations.
  • Engaged with customers to provide product information and enhance shopping experience in bakery section.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.

Soldier

United States Army
06.2005 - 10.2014
  • Led training exercises of 20 to 50 soldiers to enhance team readiness and operational effectiveness.
  • Managed logistics for troop deployments, ensuring timely equipment availability.
  • Developed and implemented standard operating procedures to improve mission efficiency.
  • Coordinated cross-functional teams during critical operations to achieve strategic objectives.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.

Education

No Degree - Social Work

San Antonio College
San Antonio, TX
08-2028

Skills

  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Professional telephone demeanor

Languages

Spanish
Native or Bilingual

Timeline

Instructional Assistant

SAISD
11.2022 - 09.2025

Food Service Worker

SAISD
08.2021 - 11.2022

Bakery Assistant

H-E-B Grocery
07.2019 - 07.2022

Soldier

United States Army
06.2005 - 10.2014

No Degree - Social Work

San Antonio College

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