Edith Rojas

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• Organized closets and drawers by properly storing clothing items or other household objects.
• Assisted with laundry duties including sorting clothes for washing, folding linen and ironing items when necessary.
• Prepared meals according to recipes provided by the employer or guests' special requests.
• Ensured organized and tidy environment through regular vacuuming and dusting.
• Sanitized bathrooms including toilets, showers and bathtubs, countertops and sinks.
• Transported dirty laundry to designated area for laundering purposes.
• Changed bed linens on a regular basis.
• Vacuumed carpets regularly to remove dust and dirt particles.
• Emptied trash receptacles when needed.
• Swept, vacuumed and mopped floors throughout the house.

• Maintained clean and well-organized environment for client satisfaction and safety.
• Assisted with client personal care needs to foster independence and well-being.
• Delivered high level of assistance with cooking, meal preparation and shopping.
• Planned optimal meals based on established nutritional plans.
• Dedicated to ensuring client comfort and satisfaction by handling laundry duties and aiding with personal care tasks.

• Processed orders, forms, applications, and requests.
• Assisted customers with product selection based on their needs and preferences.
• Demonstrated excellent verbal communication skills when interacting with customers.
• Prevented key account losses by researching discrepancies and correcting problems.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Updated system with order specifics and customer details, preferences, and billing information.
• Promoted available products and services to customers during service, account management and order calls.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Enhanced customer loyalty through implementation of discount options.
• Excelled in exceeding daily credit card application goals.

• Answered a high influx of calls for several different companies.
• Handled sensitive information, including social security numbers and credit card details, with professionalism and confidentiality.
• Demonstrated excellent communication skills while handling incoming calls from customers.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Provided top quality control and eliminated downtime to maximize revenue.
• Excelled in exceeding daily credit card application goals.
• Updated databases with new and modified customer data.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Offered resolutions to de-escalate calls and solve customer issues.
• Maintained strong call control and quickly worked through scripts to address problems.