Summary
Overview
Work History
Education
Skills
Pop up employments
Languages
Timeline
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Edith Romero

Columbia,SC

Summary

Dynamic professional with a proven track record in customer service and brand promotion, notably with Towne Park. Excelled in engaging customers and enhancing brand visibility, leveraging skills in problem-solving and Spanish fluency. Demonstrated flexibility and reliability across roles, achieving significant customer satisfaction improvements.

Overview

5
5
years of professional experience

Work History

Valet

Towne Park
Colorado Springs, CO
09.2023 - 05.2024
  • Greeted customers and opened doors for them upon arrival.
  • Assisted customers with their luggage to and from their vehicles.
  • Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
  • Provided customer service to ensure guest satisfaction, handled complaints and resolved conflicts.
  • Managed the front desk operations including check-ins and check-outs, reservations and general administrative duties.
  • Maintained a clean and organized reception area at all times.

RETAIL ASSOCIATE SPECIALIST

Victoria Secret
Colorado Springs, CO
11.2022 - 04.2023
  • From receiving shipments
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Brand Ambassador

Roku devices
11.2022 - 12.2022
  • Engaging with customers within the store and listening to their needs providing them with the best options from the company
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Organized promotional events to introduce new products and services to the public.
  • Engaged customers through social media platforms to create a sense of community around the brand.

Brand Ambassador

Logitech
10.2022 - 10.2022
  • Arrive to event already set-up and gather as many followers for new console as well engaging with customers to pull interest into purchasing products

Brand Ambassador

Rodeo Dental
09.2022 - 10.2022
  • Developed and implemented promotional campaigns to increase sales of products or services.
  • Provided support at events related to business promotion such as exhibitions or seminars.

BLUE VEST ASSOCIATE

Amazon Fulfilment Center
Colorado Springs, CO
01.2022 - 09.2022
  • Processed shipments received from vendors according to established protocols.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Trained new associates on store operations, policies, and procedures.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.

Retail Associate

Baby Fire Pits
Colorado Springs, CO
10.2021 - 12.2021
  • Assist to daily operations by offering products in different locations throughout Colorado
  • Organized promotional events to introduce new products and services to the public.
  • Engaged customers through social media platforms to create a sense of community around the brand.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.

Gift Shop Clerk

Cave of the Winds
Manitou Springs, CO
03.2021 - 10.2021
  • Providing a great shopping experience and managing the money transactions
  • Greeted customers and provided assistance with selection of merchandise.
  • Inventoried gift shop shelves, restocked items as needed, and rotated stock to ensure freshness.
  • Maintained cleanliness and organization of the gift shop area.

Courtesy Clerk- Front end Clerk

King Sooper
Colorado Springs, CO
01.2021 - 04.2021
  • Bagging and returning items back on shelves
  • Greeted customers and provided assistance in locating items.
  • Organized backroom areas for efficient storage of merchandise.

Server/ Hostess

IHOP
Loganville, GA
10.2020 - 12.2020
  • Took orders from customers accurately and in a timely manner.
  • Provided excellent customer service to ensure satisfaction.
  • Answered incoming calls from potential customers, provided product information and answered questions.
  • Developed relationships with customers in order to increase sales opportunities.
  • Resolved customer complaints in a professional manner while maintaining high levels of customer service.

Server/ Hostess

Frontera Mex-Mex Grill
Loganville, GA
08.2019 - 12.2020
  • Answered incoming calls from potential customers, provided product information and answered questions.
  • Resolved customer complaints in a professional manner.
  • Delivered food orders promptly and courteously.

Education

VetBloom Veterinary Assistant Program -

VetBloom
10.2024

Certificate - Barber

Aprende Institute
06-2024

Certificate - Stylist

Aprende Institute
06-2024

Social Makeup Certificate -

Aprende Institute
06.2021

High School Diploma -

Loganville High School
Loganville, Georgia
05.2019

Skills

  • Animal Restraint
  • Record keeping
  • Customer Service
  • Brand ambassador
  • Sales representative
  • Pet/ Child sitter
  • Fast-Learner
  • Set up for social events
  • Set up for medical and surgical procedures
  • Problem-Solving
  • Spanish Fluency
  • Flexible Schedule
  • Punctual and Reliable
  • Appointment confirmation
  • Data Entry
  • Call handling

Pop up employments

Cleanings task rabbit and Airbnb’s Moving from home to home within appointments providing from deep cleanings to just a regular move out. Extracts- handling shipments and products.

Home renovations and Construction in between free times

Languages

Spanish
Native/ Bilingual

Timeline

Valet

Towne Park
09.2023 - 05.2024

RETAIL ASSOCIATE SPECIALIST

Victoria Secret
11.2022 - 04.2023

Brand Ambassador

Roku devices
11.2022 - 12.2022

Brand Ambassador

Logitech
10.2022 - 10.2022

Brand Ambassador

Rodeo Dental
09.2022 - 10.2022

BLUE VEST ASSOCIATE

Amazon Fulfilment Center
01.2022 - 09.2022

Retail Associate

Baby Fire Pits
10.2021 - 12.2021

Gift Shop Clerk

Cave of the Winds
03.2021 - 10.2021

Courtesy Clerk- Front end Clerk

King Sooper
01.2021 - 04.2021

Server/ Hostess

IHOP
10.2020 - 12.2020

Server/ Hostess

Frontera Mex-Mex Grill
08.2019 - 12.2020

VetBloom Veterinary Assistant Program -

VetBloom

Certificate - Barber

Aprende Institute

Certificate - Stylist

Aprende Institute

Social Makeup Certificate -

Aprende Institute

High School Diploma -

Loganville High School
Edith Romero