Edith Romero
Columbia,SC
Summary
Dynamic professional with a proven track record in customer service and brand promotion, notably with Towne Park. Excelled in engaging customers and enhancing brand visibility, leveraging skills in problem-solving and Spanish fluency. Demonstrated flexibility and reliability across roles, achieving significant customer satisfaction improvements.
Overview
5
5
years of professional experience
Work History
Valet
Towne Park
Colorado Springs, CO
09.2023 - 05.2024
- Greeted customers and opened doors for them upon arrival.
- Assisted customers with their luggage to and from their vehicles.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Provided customer service to ensure guest satisfaction, handled complaints and resolved conflicts.
- Managed the front desk operations including check-ins and check-outs, reservations and general administrative duties.
- Maintained a clean and organized reception area at all times.
RETAIL ASSOCIATE SPECIALIST
Victoria Secret
Colorado Springs, CO
11.2022 - 04.2023
- From receiving shipments
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Brand Ambassador
Roku devices
11.2022 - 12.2022
- Engaging with customers within the store and listening to their needs providing them with the best options from the company
- Developed and executed brand awareness campaigns to increase customer engagement.
- Organized promotional events to introduce new products and services to the public.
- Engaged customers through social media platforms to create a sense of community around the brand.
Brand Ambassador
Logitech
10.2022 - 10.2022
- Arrive to event already set-up and gather as many followers for new console as well engaging with customers to pull interest into purchasing products
Brand Ambassador
Rodeo Dental
09.2022 - 10.2022
- Developed and implemented promotional campaigns to increase sales of products or services.
- Provided support at events related to business promotion such as exhibitions or seminars.
BLUE VEST ASSOCIATE
Amazon Fulfilment Center
Colorado Springs, CO
01.2022 - 09.2022
- Processed shipments received from vendors according to established protocols.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Operated equipment such as scanners and scales correctly during checkout process.
- Trained new associates on store operations, policies, and procedures.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
Retail Associate
Baby Fire Pits
Colorado Springs, CO
10.2021 - 12.2021
- Assist to daily operations by offering products in different locations throughout Colorado
- Organized promotional events to introduce new products and services to the public.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
Gift Shop Clerk
Cave of the Winds
Manitou Springs, CO
03.2021 - 10.2021
- Providing a great shopping experience and managing the money transactions
- Greeted customers and provided assistance with selection of merchandise.
- Inventoried gift shop shelves, restocked items as needed, and rotated stock to ensure freshness.
- Maintained cleanliness and organization of the gift shop area.
Courtesy Clerk- Front end Clerk
King Sooper
Colorado Springs, CO
01.2021 - 04.2021
- Bagging and returning items back on shelves
- Greeted customers and provided assistance in locating items.
- Organized backroom areas for efficient storage of merchandise.
Server/ Hostess
IHOP
Loganville, GA
10.2020 - 12.2020
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Answered incoming calls from potential customers, provided product information and answered questions.
- Developed relationships with customers in order to increase sales opportunities.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
Server/ Hostess
Frontera Mex-Mex Grill
Loganville, GA
08.2019 - 12.2020
- Answered incoming calls from potential customers, provided product information and answered questions.
- Resolved customer complaints in a professional manner.
- Delivered food orders promptly and courteously.
Education
VetBloom Veterinary Assistant Program -
VetBloom
10.2024
Certificate - Barber
Aprende Institute
06-2024
Certificate - Stylist
Aprende Institute
06-2024
Social Makeup Certificate -
Aprende Institute
06.2021
High School Diploma -
Loganville High School
Loganville, Georgia05.2019
Skills
- Animal Restraint
- Record keeping
- Customer Service
- Brand ambassador
- Sales representative
- Pet/ Child sitter
- Fast-Learner
- Set up for social events
- Set up for medical and surgical procedures
- Problem-Solving
- Spanish Fluency
- Flexible Schedule
- Punctual and Reliable
- Appointment confirmation
- Data Entry
- Call handling
Pop up employments
Cleanings task rabbit and Airbnb’s Moving from home to home within appointments providing from deep cleanings to just a regular move out. Extracts- handling shipments and products.
Home renovations and Construction in between free times
Languages
Spanish
Native/ Bilingual
Timeline
Valet
Towne Park
09.2023 - 05.2024
RETAIL ASSOCIATE SPECIALIST
Victoria Secret
11.2022 - 04.2023
Brand Ambassador
Roku devices
11.2022 - 12.2022
Brand Ambassador
Logitech
10.2022 - 10.2022
Brand Ambassador
Rodeo Dental
09.2022 - 10.2022
BLUE VEST ASSOCIATE
Amazon Fulfilment Center
01.2022 - 09.2022
Retail Associate
Baby Fire Pits
10.2021 - 12.2021
Gift Shop Clerk
Cave of the Winds
03.2021 - 10.2021
Courtesy Clerk- Front end Clerk
King Sooper
01.2021 - 04.2021
Server/ Hostess
IHOP
10.2020 - 12.2020
Server/ Hostess
Frontera Mex-Mex Grill
08.2019 - 12.2020
VetBloom Veterinary Assistant Program -
VetBloom
Certificate - Barber
Aprende Institute
Certificate - Stylist
Aprende Institute
Social Makeup Certificate -
Aprende Institute
High School Diploma -
Loganville High School