Edith Santos
Lawrence,NJ
Summary
Organized and dependable worker. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High standards when it comes to customer service; main goal is to make sure the customers have a good experience. Communication and language skills allow customers to have an easier and enjoyable time.
Overview
7
7
years of professional experience
Work History
Church Volunteer
The Church Of Saint Ann
01.2022 - Current
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Teacher Aid for Monday Classes
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Assisted with organizing religious activities and services.
- Greeted guests with bulletins, directions, and friendly conversation.
Employee Assistance Manager, Trainor Coordinator
Dunkin Donuts
06.2022 - 03.2024
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and food/drink making, improving overall staff performance.
- In charge of the store when head manager was absent
Babysitter
Family Business
05.2017 - 12.2023
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
House Cleaner
Lety's Cleaning Services
04.2018 - 08.2023
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, bedrooms, living rooms, and dinning areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Food Drive Volunteer
Trenton Food Drives
09.2021 - 05.2023
- Provided support to local families in need through efficient food distribution efforts.
- Increased community participation by organizing and promoting food drive events.
- Guided new volunteers throughout their involvement process, providing mentorship and support to ensure their experience was fulfilling and impactful.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Distributed food boxes with carefully selected essentials to families in need.
Education
High School Diploma -
Lawrence Highschool
Lawrence, NJ06.2023
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2027
Skills
- Bilingual
- Strong Work Ethic
- Excellent customer service
- Strong Communication Skills
- Cleanliness standards
- Menu Memorization
- Quick Learner
- Positive Attitude
- Fast-Paced Environment
- Cash Register Operation
Languages
Spanish
Native or Bilingual
Timeline
Employee Assistance Manager, Trainor Coordinator
Dunkin Donuts
06.2022 - 03.2024
Church Volunteer
The Church Of Saint Ann
01.2022 - Current
Food Drive Volunteer
Trenton Food Drives
09.2021 - 05.2023
House Cleaner
Lety's Cleaning Services
04.2018 - 08.2023
Babysitter
Family Business
05.2017 - 12.2023
High School Diploma -
Lawrence Highschool
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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