Edith Thompson
Business Management
Clarksvlle,Tennessee
Summary
I am a highly motivated and dedicated individual with a doctorate in business administration seeking a position at a university where I can use my industry expertise and excellent interpersonal and communication skills in a business college. With over 20 years of career experience in management and leadership roles, I seek to use my exceptional verbal, written, and digital communication skills in combination with my interest in mentoring undergraduates to facilitate an interactive learning environment with a focus on the practical and academic application of skills.
Overview
18
18
years of professional experience
Work History
Internet Marketing, Sales and Content Manager
Renshaw Automotive Group
Hopkinsville, KY
02.2021 - Current
- Create, maintain, and measure the Internet business development processes.
- Monitored website analytics and metrics to track content performance and identify areas of improvement, resulting in a 12% increase in overall digital sales.
- Conducted regular content audits to identify gaps and redundancies in content.
- Assists with the hiring, onboarding, and orientation of new employees and allocation of other resources
- Business development‑Keep current information on community competitors and referral sources
- Used content management system to analyze user engagement and website traffic metrics.
- Collaborated with designers and developers to deliver on-brand content in alignment with the brand vision.
- Edited and proofread content for accuracy and readability.
- Managed content distribution to online channels and social media platforms.
- Conducted research and collaborated with subject matter experts to develop accurate content.
- Assisted in creating and implementing user-friendly and SEO-driven content guidelines.
- Approved, reviewed, and edited content flowing to website.
- Administer and foster a positive and professional working relationship with internal departments, including customer relations and other sales segments.
- Directed content of the website by gathering information and integrating data from other departments.
Dealership General Manager
Hallmark Hyundai
Hendersonville, TN
06.2018 - 01.2021
- Monitoring market trends to ensure that the dealership is meeting customer needs and promoting new products
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Analyzed market trends and competitor activities to create competitive advantages.
- Developing and implementing policies and procedures to ensure the dealership operates efficiently, resulting in a 110% increase in automobile sales yearly.
- Reviewing financial reports, such as sales figures and inventory turnover rates, to assess the dealership's performance and identify areas of weakness or strategic advantage.
- Providing leadership in developing and executing strategic plans for the dealership's success
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability
Director of Finance
Lexus of Nashville
Nashville, TN
07.2015 - 06.2018
- Forecasted trends and recommended improvements based on financial risk analyses.
- Primary liaison between the dealership and OEM lenders.
- Working directly with customers to explain and recommend financing options, extended warranties, aftermarket products, and other options
- Reduced process discrepancies through the measured implementation of performance reporting and data systems.
- Verifying that all financial and state paperwork is completed correctly and filed properly
- Maintaining strong relationships with lending institutions to provide clients with multiple program options and competitive rates
- Seeking out new programs that benefit customers and encourage them to use OEM financing options.
- Ensuring compliance by following all local, state, and federal regulations and laws.
- Training the sales team on available financing options and programs to ensure they promote these offers to clients.
Dealership General Sales Manager
Sonic Automotive Inc, Crest Cadillac
Nashville, TN
05.2005 - 06.2015
- Hires, trains, supervises and monitors the performance of the new and used‑vehicle department managers
- Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit
- Provides feedback annually to new and used‑vehicle department personnel during career development sessions
- Works with the dealer and general manager to determine appropriate daysʼ supply for new and used vehicles and orders/acquires vehicle inventory accordingly
- Studies local market conditions, demographics, and past sales history
- Makes recommendations to the general manager regarding short‑ and long‑range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained an ethical and positive working environment to reduce turnover and promote high retention rates.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Developed and strengthened a high-performance sales team turning over $1.72 million per quarter.
Education
Doctor of Business Administration - Human Resources Management
Walden University
Minneapolis, MN 10.2018 - 02.2023
Master of Science - Human Resource Management
Walden University
Minneapolis, MN 08.2016 - 07.2018
BBA - Business Management / Finance
Austin Peay State University
Clarksville, TN 08.2011 - 05.2016
Skills
Sales and marketing strategies
Content and digital asset management
Marketing and sales
Operations management
Coaching and mentoring
Effective leader
Verbal and written communication
Exceptional interpersonal communication
Efficient multi-tasker
Staff training/development
Affiliations
- Delta Mu Delta Business Honor Society
- Golden Key Honor Society
- Alpha Kappa Psi Business Fraternity (Co‑ed)
- Fulbright Scholar
- National Society of Leadership and Success
- United Way of Greater Clarksville Budget and Allocation Committee Member
- Member of Clarksville Chamber of Commerce
- Small Business Owner
Timeline
Internet Marketing, Sales and Content Manager
Renshaw Automotive Group
02.2021 - Current
Doctor of Business Administration - Human Resources Management
Walden University
10.2018 - 02.2023
Dealership General Manager
Hallmark Hyundai
06.2018 - 01.2021
Master of Science - Human Resource Management
Walden University
08.2016 - 07.2018
Director of Finance
Lexus of Nashville
07.2015 - 06.2018
BBA - Business Management / Finance
Austin Peay State University
08.2011 - 05.2016
Dealership General Sales Manager
Sonic Automotive Inc, Crest Cadillac
05.2005 - 06.2015