Edith Torres

• Developed good working relationships with fellow employees through effective communication.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Assisted in setting up the bar for service shift.
• Performed opening and closing duties including restocking supplies.
• Followed safety protocols while handling sharp tools or dangerous chemicals.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Greeted customers and provided excellent customer service.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Planned and coordinated special events to boost customer numbers and profits.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Balanced daily registers and generated sales reports for management.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Studied industry trends to inform planning of bar menu and development of new drink recipes.

Handles routine credit card customer service inquires and problems for one to three call -type functions via telephone, digital, or chats channels.

Follow standard screens, scripts, and procedures.

Inquiry types included payment questions, trouble shooting credit card issues, reviewing accounts and providing solutions with lost/stolen cards.

• Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
• Provided exceptional customer service by responding promptly to phone calls and emails from customers.
• Oversaw the onboarding of new clients, ensuring a smooth transition and understanding of company processes.
• Processed and verified transactions, ensuring accuracy and compliance with financial regulations.