EDITH ZAVALA
Weston
Summary
Diligently blending customer service excellence with strong task delegation, I significantly enhanced call center efficiency at Call Center Services Inc. Demonstrated reliability by maintaining a zero-accident record at Cleaning Authority, showcasing my ability to adhere to safety protocols. My expertise in chemical handling and team collaboration underpins my track record of improving workplace sanitation and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Cleaner Helper
Cleaning Authority
02.2016 - 04.2017
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Call Center Agent
Call Center Services Inc.
03.2014 - 12.2014
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Valet Parking Attendant
Paramount Parking
08.2010 - 02.2014
- Explained parking rates and retrieval procedures to guests upon arrival.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
Education
Hotel Management - Bachelor in Hotel Management
Universidad Del Este
Puerto Rico05-2012
Skills
- Reliability and punctuality
- Work prioritization
- Task delegation
- Chemical handling
- Housekeeping
- Customer service
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Cleaner Helper
Cleaning Authority
02.2016 - 04.2017
Call Center Agent
Call Center Services Inc.
03.2014 - 12.2014
Valet Parking Attendant
Paramount Parking
08.2010 - 02.2014
Hotel Management - Bachelor in Hotel Management
Universidad Del Este
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