Editha Robinson
Richmond,VA
Summary
Results-oriented collections and financial operations leader with 10+ years of experience in federal loan servicing, loss mitigation, and revenue cycle analysis. Proven success in managing high-performing teams, analyzing complex financial data, and ensuring compliance with regulatory frameworks. Adept at streamlining processes, resolving disputes, and safeguarding sensitive data. Brings a track record of sound judgment, technical proficiency, and leadership across government and private sector organizations.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Specialist
Care Advantage, Inc.
02.2024 - Current
- Manage insurance billing and revenue cycle functions in compliance with payer-specific regulations.
- Identify and resolve denied, incomplete, and rejected claims to minimize financial losses.
- Apply account adjustments and reconcile discrepancies in third-party billing systems.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Senior Loan Specialist (Collections & Recovery)
U.S. Small Business Administration, NDLRC
10.2020 - 12.2023
- Led complex investigations and collection efforts on defaulted federal disaster loans.
- Evaluated financial statements, credit reports, and collateral to determine recovery actions.
- Authorized repayment plans, lien releases, and other workout options to mitigate risk.
- Collaborated with the legal division on bankruptcy, foreclosure, and asset recovery, including referrals for DOJ action.
- Attended administrative hearings for wage garnishments, salary offsets, and appeals of loan decisions.
- Communicated with borrowers to negotiate and implement payment solutions.
Loss Mitigation Specialist II
Shellpoint Mortgage Servicing
01.2020 - 10.2020
- Worked with borrowers to structure repayment plans and loan modifications aligned with COVID-19 hardship programs.
- Reviewed financial documents and facilitated investor approval on loss mitigation packages.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
Revenue Integrity Specialist
Parallon HCA
05.2015 - 12.2019
- Audited insurance reimbursements to identify and dispute underpayments and claim denials.
- Reviewed payer contracts and billing data to ensure regulatory compliance.
- Spearheaded initiatives to optimize coding practices, resulting in more accurate reimbursements and reduced risk of denials.
Consumer Loan Underwriter II
Wells Fargo Home Mortgage
07.2012 - 05.2015
- Reduced risk exposure for the company through thorough analysis of borrowers' credit history, income, and collateral capabilities.
- Reviewed and cleared documentation, ensuring adherence to investor guidelines.
- Counseled applicants on denied loans and recommended viable restructuring options.
Loss Mitigation Supervisor – FHA
SunTrust Mortgage, Inc.
09.2009 - 07.2012
- Managed a team of loss mitigation specialists, ensuring adherence to regulatory requirements and company policies.
- Negotiated settlements with delinquent borrowers, achieving mutually beneficial outcomes while minimizing losses for the company.
- Delivered audit reports to FHA and recommended corrective actions for underperforming portfolios.
- Streamlined loss mitigation processes for improved efficiency and reduced turnaround times in case resolutions.
Education
Business Administration
University of Maryland University College
College Park, MDBusiness Administration
J. Sargeant Reynolds Community College
Richmond, VASkills
- Collections & Recovery Strategy
- Regulatory Compliance (FHA, FNMA, SBA, Federal & State Regulations)
- Financial & Credit Analysis
- Leadership & Staff Development
- Administrative Hearings Support
- Risk Mitigation & Issue Resolution
- Revenue Cycle Management
- Process Improvement & Audit Readiness
Timeline
Accounts Receivable Specialist
Care Advantage, Inc.
02.2024 - Current
Senior Loan Specialist (Collections & Recovery)
U.S. Small Business Administration, NDLRC
10.2020 - 12.2023
Loss Mitigation Specialist II
Shellpoint Mortgage Servicing
01.2020 - 10.2020
Revenue Integrity Specialist
Parallon HCA
05.2015 - 12.2019
Consumer Loan Underwriter II
Wells Fargo Home Mortgage
07.2012 - 05.2015
Loss Mitigation Supervisor – FHA
SunTrust Mortgage, Inc.
09.2009 - 07.2012
Business Administration
J. Sargeant Reynolds Community College
Business Administration
University of Maryland University College
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