Edith Losada
Davenport,FL
Summary
Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Community Manager
NM Residential
Orlando
03.2019 - 03.2024
- Oversaw the development of content calendars across all channels including web, email, paid ads, and social media posts.
- Coordinated with other departments to ensure timely delivery of content assets for marketing initiatives.
- Identified new opportunities for growth through analysis of existing customer base.
- Researched potential partners for collaborations that would benefit the organization's goals.
- Developed and implemented strategies to increase user engagement across social media platforms.
- Engaged with customers directly via live chat support or one-on-one emails and calls when necessary.
- Conducted regular market research to identify industry trends, customer needs, and competitive landscape.
- Maintained a comprehensive library of images and videos used in the company's social media accounts.
- Developed incentives programs designed to reward loyal customers who spread positive word-of-mouth about the company's offerings.
- Monitored customer feedback on various platforms and responded promptly to address any issues or concerns raised by users.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Drove facility growth and increased resident morale by planning special activities.
- Improved NOI through rent growth and expense management.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Updated resident accounts with latest personal information and recent payments.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Kept HOA in good legal standing through proper documentation and implementation of required actions.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Developed comprehensive documentation for internal use.
- Responded to customer inquiries in a timely manner.
- Developed and implemented strategies to increase community engagement.
- Compiled reports on website traffic, conversions, and other metrics.
- Optimized existing processes through automation or improved workflow.
- Negotiated contracts with vendors and service providers.
- Oversaw daily operations, maintenance, and administration of various properties.
- Developed preventative maintenance plans for long-term savings.
- Monitored security measures to maintain a safe environment.
- Prepared and submitted monthly tenant visit logs.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Supervised on-site staff and contractors for efficient operations.
- Managed property maintenance, tenant relations, and lease agreements.
- Prepared monthly financial statements for property owners/investors.
- Prepared detailed budgets and financial reports for properties.
- Assessed property condition reports for capital improvement projects.
- Addressed resident concerns promptly and professionally.
- Implemented rent collection procedures and addressed delinquencies.
- Coordinated move-ins/outs while minimizing vacancy loss.
- Compiled and conveyed operational and financial data to regional manager.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Ensured compliance with local, state, and federal regulations.
- Maintained accurate records of income, expenses, and vacancies.
Regional on duty / Community /Manager
Champions Vue Apartment - NM Residential
02.2015 - 03.2019
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Drove facility growth and increased resident morale by planning special activities.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Updated resident accounts with latest personal information and recent payments.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Improved NOI through rent growth and expense management.
- Drove tenant feedback to deliver information to management for corrective action.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Analyzed performance of campaigns using analytics tools such as Google Analytics and Hootsuite Insights.
- Developed comprehensive documentation for internal use.
- Compiled reports on website traffic, conversions, and other metrics.
- Optimized existing processes through automation or improved workflow.
- Assisted with developing marketing plans for campaigns and promotions.
- Responded to customer inquiries in a timely manner.
- Maintained relationships with influencers in the industry.
- Developed and implemented strategies to increase community engagement.
- Assisted in the preparation of annual budgets.
- Prepared detailed budgets and financial reports for properties.
- Maintained accurate records of income, expenses, and vacancies.
- Oversaw budgeting, financial reporting, and expense management.
- Addressed resident concerns promptly and professionally.
- Oversaw daily operations, maintenance, and administration of various properties.
- Developed preventative maintenance plans for long-term savings.
- Coordinated move-ins/outs while minimizing vacancy loss.
- Negotiated contracts with vendors and service providers.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Ensured compliance with local, state, and federal regulations.
- Recommended clarifications and changes in program policies to director of property management.
- Conducted market analysis to optimize rental rates.
- Prepared monthly financial statements for property owners/investors.
Property Manager/ Bookkeeper-Assistant Manager
The Parks at Hunters Creek
06.2012 - 02.2015
- Collected monthly assessments, rental fees, deposits and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Property Manager and Bookkeepers
The Carrington at four Corners-Clermont
11.2010 - 01.2015
- Collected monthly assessments, rental fees, deposits and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Foreclosure Management-HOA Property Manager
Hilton Grand Vacations
01.2008 - 12.2014
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Drafted and monitored budgets for overall maintenance and operations.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
Front Desk Manager
Sheraton World Resort
04.2003 - 09.2007
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Oversaw cash and credit card payment transactions at the front desk.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed large volume of guests and improved overall customer service.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Monitored reservations to track incoming parties and special events.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Front Office Manager/ Accounting/Reservation
Radisson Barcelo
10.2000 - 03.2006
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored office inventory to maintain supply levels.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Developed administrative team to support corporate growth and objectives.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Analyzed customer feedback data to identify areas of improvement.
- Updated knowledge about current industry trends through research or attending professional development courses.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
Education
Community Association Manager - Property Management
ProLincense- Florida
Orlando, FL12-2023
Hospitality Management - Hospitality
Orlando Technical College - Mid Florida Tech
Orlando, FL10-2003
Communications Technologies
Univerty of Technical And Communication
Buenos Aires Argentina12-1992
Skills
- CRM Software
- Daily Operations Management
- Property Tours
- Policy administration
- Operations Management
- Community marketing
- Financial budgeting and reporting
- Maintenance Oversight
- Interior renovations
- Payment management
- Income and expense management
- Tenant and eviction laws
- Customer Relationship Management
- Proficient in Yardi, Real Pae OneSite,Entrada,Ops' and Nexus
- Contract Negotiation
- Database Management
- Employee Performance Management
- Price Structuring
- Employee Recruitment
- Property Management
- Client service and support
- Staff Training
- Staff Management
- Payment Processing
- Conflict handling
- Schedule Planning
- Community Engagement
- Property Inspections
- Leasing and sales
- Meeting participation
- Calendar Management
- Customer Support
- Sales Support
- Workplace Safety
- MS Office Suite
- Vendor Management
- Resident relations
- Administrative Support
Certification
- Certified - Community Association Manager -2023
- Commissioned Notary Public in the State of Florida
- Loan Signing Agent on the state of Florida
Currently Enrolled
CAMP Licenses (CAMBICB)
Software And Technical Skills
- Windows/Mac Yardi
- Microsoft Office RealPage Onesite
- Adobe Acrobat Entrada
- Payroll and Accounting Knock
- Lead Management. MRI
- Nexus, and Opps Technology
Timeline
Senior Community Manager
NM Residential
03.2019 - 03.2024
Regional on duty / Community /Manager
Champions Vue Apartment - NM Residential
02.2015 - 03.2019
Property Manager/ Bookkeeper-Assistant Manager
The Parks at Hunters Creek
06.2012 - 02.2015
Property Manager and Bookkeepers
The Carrington at four Corners-Clermont
11.2010 - 01.2015
Foreclosure Management-HOA Property Manager
Hilton Grand Vacations
01.2008 - 12.2014
Front Desk Manager
Sheraton World Resort
04.2003 - 09.2007
Front Office Manager/ Accounting/Reservation
Radisson Barcelo
10.2000 - 03.2006
Community Association Manager - Property Management
ProLincense- Florida
Hospitality Management - Hospitality
Orlando Technical College - Mid Florida Tech
Communications Technologies
Univerty of Technical And Communication
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