Edith Jackie O'Siel
Hallandale
Summary
Dynamic Office Manager with a proven track record at J & L Insurance, Inc., excelling in office administration and quality control. Adept at training employees and enhancing customer service, I effectively managed operations and improved workflow efficiency, ensuring compliance and fostering a collaborative work environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Manager
J & L Insurance, Inc
Wilton Manors
04.2012 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored inventory levels and placed orders when needed.
- Implemented quality control measures to uphold company standards.
- Provided training to new hires on office policies and procedures.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Responded to customer inquiries via phone or email in a professional manner.
Insurance Dept. Manager
Caregiver Services, Inc
Medley
08.1996 - 04.2012
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Ensured compliance with all safety regulations in the workplace.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Participated actively in strategic planning sessions with top executives from different divisions.
Education
BBA - Accounting And Finance
AIU
San Francisco, CA09-2009
Associate of Arts - Business Administration And Management
American Intercontinental
09-2007
Skills
- Office administration
- Bookkeeping
- Inventory management
- Quality control
- Employee training
- Customer service
- Effective communication
- Time management
Certification
- 440 Customer Service
- 2044 Personal Lines Property & Casualty Insurance Agent
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Manager
J & L Insurance, Inc
04.2012 - Current
Insurance Dept. Manager
Caregiver Services, Inc
08.1996 - 04.2012
BBA - Accounting And Finance
AIU
Associate of Arts - Business Administration And Management
American Intercontinental
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