Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edith J Santiago

Pooler,GA

Summary

Knowledgeable professional experience with monitoring project implementation, managing staff and business. Over 10 years of customer relations experience extending great service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Front End Manager

Costco
07.2023 - Current
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
  • Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
  • Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
  • Ensure cash handling issues are addressed immediately with the staff.
  • Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
  • Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.

Night Merch Manager

Costco
01.2023 - 07.2023
  • Completed nightly tasks on time to ensure success for next business day.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons and ensuring there were no trip/safety hazards.
  • Receive depots. Ensure all items were received correctly to avoid any discrepancies due to possible shrinkage.
  • Verify the floor had proper coverage to ensure all tasks would be completed.
  • Checking Fresh Departments for any Food Safety Violations by logging any issues on the SSOP log.

Majors Supervisor

Costco
06.2022 - Current
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and Member Service demands.
  • Performed evaluations and reviews for the staff.
  • Assist the department with merchandising.
  • Increased ecomm sales and consistently been in the top 5 within the district For the last 4 months.

Front End Supervisor

Costco
09.2021 - 06.2022


  • Responded to member concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult members.
  • Conduct refund audits on a daily basis
  • Train and develop staff for Supervisor in Training programs.

Lead Assistant Manager

Off Broadway Shoes
09.2017 - 09.2021
  • Operational Manager
  • Manage staff hiring processes for Sales Associates and Manager Trainees
  • Enforce Loss Prevention policies
  • Run store Inventories
  • Handle and manage Receiving and Shipping processes.
  • Manage sales team for high Customer Service Satisfactions which includes training team motivation
  • Daily registers accounting
  • Daily Deposits
  • Change Orders
  • Implement plans/directions/schedules and flexible to meet changing priorities, store needs and demands of business.

Assistance Manager

SKECHERS
03.2015 - 08.2017
  • Currently the manager of the sales team that is responsible for providing great customer satisfaction to our customers.
  • Daily count of monies of the store's registers to make sure correct amount is present.
  • Count petty cash and fill orders of change if needed.
  • During closing a count of the monies with in the register is done once more then after closing a deposit is made to the bank.
  • Deposits are done daily to the bank.
  • Focus of staff development and training to motivate store teams to achieve store goals set yearly, monthly, weekly and daily segments.
  • Support compliance with all Company policies and procedures, Code of Business Conduct and Loss Prevention policies and Process shipments on a weekly basis.
  • Demonstrate a high-level of business acumen and modify and execute in-store business strategies to drive sales results and achieve individual and store goals in line with Company initiatives; use company reports to analyze business results to focus on improving service to our customers.
  • Implement plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business.

Education

Associate of Science - Human Services

RASMUSSEN COLLEGE
Jacksonville, FL
2011

Skills

  • Bilingual
  • Detailed Oriented
  • Operations
  • Loss Prevention
  • Payroll and Budgeting
  • Order Processing
  • Excellent Computer skills
  • Strong Organizational Skills
  • Multitasking
  • Business strategies
  • Customer Relations
  • Staff development and training
  • Fashion
  • Sales
  • Teamwork

Certification

  • Food Safety Certification in the State of Georgia

Timeline

Assistant Front End Manager

Costco
07.2023 - Current

Night Merch Manager

Costco
01.2023 - 07.2023

Majors Supervisor

Costco
06.2022 - Current

Front End Supervisor

Costco
09.2021 - 06.2022

Lead Assistant Manager

Off Broadway Shoes
09.2017 - 09.2021

Assistance Manager

SKECHERS
03.2015 - 08.2017

Associate of Science - Human Services

RASMUSSEN COLLEGE

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Edith J Santiago