MARISOL GARCIA
Perris,CA
Summary
Dynamic professional with a proven track record at Moss Bros CDJR, excelling in team leadership and problem-solving. Demonstrated ability to enhance operational efficiency and customer satisfaction through excellent communication and organizational skills. Achieved minimal claim rejections, showcasing meticulous attention to detail and a commitment to quality service.
Overview
20
20
years of professional experience
Work History
Service Coordinator
Arron Chevrolet
07.2022 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Answers multiple phone calls line, assist guess with any questions or concerns with phone etiquette
- Assists in scheduling add on auto appoiments
Warranty Administrator
Moss Bros CDJR
07.2017 - 10.2020
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Monitored factory recalls and announcements to stay on top of changes.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Maintained detailed service and customer records.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Service Assistant
Moss Bros CDJR
06.2016 - 03.2017
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- responsible helping customers, answering phone calls cash register
Service Advisor
Moss Bros Chevrolet
02.2016 - 06.2016
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Scheduling Appointment
- Open and Closing repair orders
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Front Counter Parts Department
Moss Bros Chevrolet
04.2015 - 02.2016
- Warmly welcomed customers upon approaching counter and placing orders.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Professionally answered telephones and responded to customer inquiries.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Maintained stock and replenished workstation products.
- Managed cash transactions for accurate accounting and minimized discrepancies.
Assistant Manager
AutoZone
01.2005 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Responsible for assisting in running a efficient parts department, inventory control, pricing, merchandising, scheduling, responsible for planograms, restocking ,sales procedures, open and closing store
Education
No Degree - Business Administration
Pierce College
Woodland Hills, CA07-2010
Skills
- Goal setting
- Team leadership
- Ongoing client support
- Time management
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Relationship building
- Excellent communication
Timeline
Service Coordinator
Arron Chevrolet
07.2022 - Current
Warranty Administrator
Moss Bros CDJR
07.2017 - 10.2020
Service Assistant
Moss Bros CDJR
06.2016 - 03.2017
Service Advisor
Moss Bros Chevrolet
02.2016 - 06.2016
Front Counter Parts Department
Moss Bros Chevrolet
04.2015 - 02.2016
Assistant Manager
AutoZone
01.2005 - 03.2015
No Degree - Business Administration
Pierce College
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