Edith Natali Acosta Roa
Summary
Driven professional with a robust background in customer service and roof repair, notably at Gio's Roofing. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in POS system operations and empathy. Demonstrated reliability and a strong work ethic, achieving high accuracy in cash handling and fostering positive customer relations. Bringing experience and product knowledge to exceed revenue goals. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
8
8
years of professional experience
Work History
Cashier
Williams-Sonoma
12.2023 - 02.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Roofing Laborer, and Roofing Helper
Gio's Roofing
11.2022 - 11.2023
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Ensured customer satisfaction by maintaining a clean work area and promptly addressing concerns.
Front Desk Receptionist
Hyatt Place Tulsa Downtown
05.2021 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
Hostess, Waitress and Cashier
El Tiempo Cantina Restaurant
02.2016 - 04.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Jefferson Davis High School
1101 Quitman St Houston Tx,7700906.2013
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Microsoft Excel and Word
- Reliability and punctuality
- Customer Relations
- Organizational abilities
- POS system operations
- Office Maintenance
- Roof Installation
- Roof repair
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier
Williams-Sonoma
12.2023 - 02.2024
Roofing Laborer, and Roofing Helper
Gio's Roofing
11.2022 - 11.2023
Front Desk Receptionist
Hyatt Place Tulsa Downtown
05.2021 - 10.2022
Hostess, Waitress and Cashier
El Tiempo Cantina Restaurant
02.2016 - 04.2021
High School Diploma -
Jefferson Davis High School
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