Summary
Work History
Education
Skills
Timeline
Hi, I’m

Eric Johnson

Logistics Management
Chicago,IL
Eric Johnson

Summary

Eric Johnson is a skilled professional with expertise in computers, management, and logistics. With a strong background in these areas, Eric has excelled in various roles throughout his career.

Starting in the field of computers, Eric has extensive knowledge of hardware and software systems. He has a deep understanding of computer programming languages, network administration, and database management. Eric has successfully implemented innovative technology solutions, streamlined processes, and improved system efficiency.


In the management domain, Eric has proven his leadership skills by effectively overseeing teams and projects. He possesses excellent interpersonal skills, allowing him to effectively communicate with team members, stakeholders, and clients. Eric has a proven track record of successfully delivering projects on time and within budget.


In the logistics arena, Eric has a comprehensive understanding of supply chain management, transportation, and warehouse operations. He has successfully managed the coordination of goods, materials, and services, ensuring smooth operations and timely deliveries. Eric’s strong analytical skills have enabled him to optimize logistic processes, reducing costs and improving customer satisfaction.


Throughout his career, Eric has demonstrated excellent problem-solving abilities, adaptability, and a passion for continuous improvement. He is highly motivated, result-oriented, and thrives in fast-paced environments.


With a solid foundation in computers, management, and logistics, Eric is well-equipped to tackle complex challenges and make valuable contributions to any organization. He is constantly seeking opportunities to further expand his knowledge and skills to stay ahead in the ever-evolving domains of technology, management, and logistics.

Work History

Cabela's

Assistant General Manager
7 2023 - Current

Job overview

  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Resolved problems promptly to elevate customer approval.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled cash accurately and prepared deposits.

Dollar General Distribution Center

Senior Operations Manager
1 2023 - 7 2023

Job overview

  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
  • Procured contracting arrangements with sub-contractors and service providers.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Oversaw staff and sub-contractor performance review assessments.
  • Allocated resources to planned programs according to business objectives.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Promoted use of multichannel communication strategies, automated chat and social messaging.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Provided leadership for continual management and employee training initiatives.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.
  • Prepared documents for internal and external audits.

Dollar General Distribution Center

Inbound/Outbound Operations Manager
11 2021 - 12 2022

Job overview

  • Reviews current or future trends that indicate possible gaps in inbound or outbound functions and makes recommendations based on findings
  • Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification
  • Conducts daily status meetings with management team to review prior day's performance and to develop action plan for current day
  • Leads development of and communicates Productivity Improvement Plan for each performance indicator or area identified for improvement
  • Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee gaps
  • Leads inbound or outbound team in goals and measurement development and implementation
  • Reviews the strategic goals of the inbound or outbound area and sets performance goals
  • Monitors department budget on a monthly basis; assists in development of budget for inbound or outbound functions
  • Conducts weekly staffing reviews with Operations Manager and Human Resources to determine appropriate staffing levels for inbound or outbound departments
  • Communicates with company carrier regarding store loads and backhauls.

Dollar General

Store Manager
1 2020 - 8 2021

Job overview

  • Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed
  • Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination
  • Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures
  • Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage
  • Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance
  • Complete all paperwork and documentation according to guidelines and deadlines.

Walmart

GM Support Manager
1 2018 - 3 2020

Job overview

  • Management
  • Open/Close of Registers and Tills
  • Customer Relations and Complaint Resolution 1st Contact
  • Staff over 200 insuring Performance/Disciplinary
  • Stock count verifications
  • All Day task management of everything under the roof of store
  • Ensuring that store associates are up to date on training modules
  • Keep track of the daily sales by checking the daily sales reports
  • Track inventory and supervise the shipment
  • Supervise offloading and stocking of merchandise, Performed refresh projects for small-medium sized local businesses
  • Performed large refresh project for Northwestern Hospital (Contracted)
  • Responsible for PC builds and hardware/software modifications
  • Network management and administration and front-line user management
  • Staged equipment for end user and project based needs
  • Provided technical support for small business and in-home networks.IT Desktop SupportVertex Pharmaceuticals, Inc.

Exhaust

General Manager
2 2013 - 2 2020

Job overview

  • Perform B2B sales and vendor management
  • Responsible for the growth of business
  • Manage employees
  • Open and Close Business
  • Provide in-house QA
  • Customer Relations Specialist Desktop Support/Store ManagerTRO/TigerDirect

Wal-Mart Supercenter

Associate
3 2018 - 11 2018

Job overview

  • Greeting Customer/ Customer Assistance
  • Inventory control
  • Team to help stop internal/external shrinkage
  • Stock shelves
  • Help maintain positive environment for employees/customers
  • Mobile

T-Mobile

Technical Support
2 2017 - 1 2018

Job overview

  • Multi platform knowledge
  • Train new hires
  • Open/Close Corporate Stores
  • Manage deposits & Inventory, Upgraded hardware on laptops and desktops (ram, components, hard drives, etc.)
  • Troubleshot bluescreened computers in safe mode
  • Troubleshot hardware and software issues onsite and remotely
  • Sold new workstations to meet clients requirements and specifications
  • Oversaw 35 onsite technicians across multiple store locations
  • Managed and maintain stock of inventory
  • Responsible for quality control and drawer counts along with a daily physical inventory
  • Hired knowledgeable Employees
  • Created Marketing Strategies and Flyer Creation
  • Met and exceeding aggressive monthly sales quotasPC TechChev Unlimited

Vertex Pharmaceuticals

Desktop Support
3 2005 - 2 2007

Job overview

  • 400+ end user refresh project on Windows XP Platform
  • Provided first line desktop support to internal users, assisting them withhardware and software problems via phone, email, or Help desk tickets.
  • Assisted Helpdesk Team leader to provide Helpdesk static reports and other administrative outputs.
  • Participate as Project leader and as Staff in various projects related to helpdesk service improvement purpose.IT Support/Chemical OperatorAventis- Behring Pharmaceutical

Aventis Behring Pharmaceuticals

Chemical Operator
10 2001 - 11 2004

Job overview

  • Assisted with, integration and performed work within Active Directory
  • Imaged workstations for 300 end users
  • Assisted with entire network rebuild and configured new peripherals to new network
  • Managed vital parts of the G3R process
  • Assisted with the pooling of plasma
  • Centrifuging cryoprecipitate from plasma
  • D.E.A.E, and many more tasks.
  • Documentation and time was critical and a necessity.
  • Plasma product is worth several thousands of dollars.
  • Major task to be aware of the entire process.Data EntryAventis-Behring Pharmaceutical

Aventis Behring Pharmaceuticals

Internship Student
8 2000 - 4 2001

Job overview

  • Entered data into the, R/3 System for the Warehouse Department.
  • Preventive maintenance records, and inventory management.
  • Started work orders for the replenishment of product.
  • Accurate and readily available for the FDA and other regulatory agencies
  • Performed other duties as requested

Education

South Suburban College of Cook County
South Holland, IL

Associate Of Applied Science from Computational Science

Parkland College
Champaign, IL

Associate Of Science from Criminal Justice

University of Illinois At Urbana-Champaign
Champaign, IL

Bachelor Of Applied Science from Computer And Information Sciences

Skills

  • COMPUTER SKILLS:
  • SAP R/3 System
  • Microsoft Office Suite
  • Imaging/Ghost Severs/Desktops/Laptops
  • Lotus Notes
  • Mac & Windows OS
  • WMS
  • Blue Yonder
  • Kronos
  • Safety Regulations Implementation
  • Resolve Customer Issues
  • Safety Monitoring
  • Daily Operations Management
  • Professional Relationships
  • Process Monitoring
  • Coordinate Transportation
  • Project Planning and Scheduling
  • Warehouse Safety Programs
  • Oversee Department
  • Worker Supervision
  • Internal Loss Prevention
  • Materials Monitoring
  • Logistics Processes Planning
  • Personnel Scheduling
  • Operational Planning

Timeline

Assistant General Manager

Cabela's
7 2023 - Current

Senior Operations Manager

Dollar General Distribution Center
1 2023 - 7 2023

Inbound/Outbound Operations Manager

Dollar General Distribution Center
11 2021 - 12 2022

Store Manager

Dollar General
1 2020 - 8 2021

GM Support Manager

Walmart
1 2018 - 3 2020

General Manager

Exhaust
2 2013 - 2 2020

Associate

Wal-Mart Supercenter
3 2018 - 11 2018

Technical Support

T-Mobile
2 2017 - 1 2018

Desktop Support

Vertex Pharmaceuticals
3 2005 - 2 2007

Chemical Operator

Aventis Behring Pharmaceuticals
10 2001 - 11 2004

Internship Student

Aventis Behring Pharmaceuticals
8 2000 - 4 2001

South Suburban College of Cook County

Associate Of Applied Science from Computational Science

Parkland College

Associate Of Science from Criminal Justice

University of Illinois At Urbana-Champaign

Bachelor Of Applied Science from Computer And Information Sciences
Eric JohnsonLogistics Management