Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edlin Crump

Tampa,FL

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Bartender

Cayote Ugly
06.2023 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.


Bartender

Backporch Drafthouse
03.2021 - 05.2023
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.

Bartender Trainer

Jokers IceHouse Bar & Grill
08.2019 - 01.2021
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
  • Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
  • Increased staff retention rates through the development of a supportive work environment that encouraged growth and learning.

Sales Associate

T Mobileretailer
02.2016 - 01.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.


Sales Associate

Pawn Max
11.2014 - 01.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.

Retail Sales Associate

TJ Max
12.2012 - 09.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Education

High School Diploma -

Chamberlain High School
Chamberlain, SD
05.2009

Skills

  • Sales expertise
  • Strong multitasking
  • Highly reliable
  • Customer service
  • Complex Problem-Solving
  • Fluency in Spanish
  • Teamwork and Professionalism

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Cayote Ugly
06.2023 - 06.2024

Bartender

Backporch Drafthouse
03.2021 - 05.2023

Bartender Trainer

Jokers IceHouse Bar & Grill
08.2019 - 01.2021

Sales Associate

T Mobileretailer
02.2016 - 01.2019

Sales Associate

Pawn Max
11.2014 - 01.2016

Retail Sales Associate

TJ Max
12.2012 - 09.2014

High School Diploma -

Chamberlain High School

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Edlin Crump